Bilingual Mandarin | Concierge

Job Overview

Bilingual Concierge | English & Mandarin

You will be an integral member of the front office team that creates distinctively different and authentic experiences for our tenants/guests. You will warmly greet and assist them with their requests, travel itinerary, reservations, and overall guest experience details.

Essential Duties and Responsibilities:

Ensure the security of the building and the safety of tenants/guests

Exceptional communications skills to ensure tenants/guests were promptly notified of any deliveries and visitations.

Ability to organize concierge area including package area to ensure packages and mail were given to tenants/guests promptly and communicate with management of any packages that were not picked up by tenants/guest.

Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home

Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met

Have an impeccable eye for detail to ensure accuracy and efficiency

Able to work calmly in stressful situations

JOB REQUIREMENTS

2+ years of experience in a customer service position

Excellent organizational and communication skills and the ability to prioritize work.

Bilingual English & Chinese

Must be energetic, dependable and motivated to work

Required education:

High school or equivalent

Required experience:

Customer Service: 2+ years'

'

Work Location:

Multiple locations

Work Remotely

No

Job Type:Full-time

Schedule:

Weekend & Weekdays

Shift availability:

Day Shift (Preferred)

Job Type: Part-time

Pay: $17.00 - $26.00 per hour

Expected hours: 16 per week

Experience:

Customer service: 1 year (Preferred)

Shift availability:

Day Shift (Preferred)