-
ID
#12270087 -
Job type
Permanent -
Salary
TBD -
Source
Aegistech Inc. -
Date
2021-04-14 -
Deadline
2021-06-13
User Trading Support Engineer
New York, New york city, 10001 New york city USAPermanent
Vacancy expired!
- The position will be primarily located in the client's mid-town New York City office and may require some time in their White Plains office. Must be able to go into office on a rotation schedule.
- All candidates must be able to work without visa transfer.
- As first level support, the candidate is responsible for fielding and resolving user inquiries.
- Will answer, resolve, and document issues by phone, email, or during a desk side visit.
- Ability to identify and organize problem tickets with priority, and route to the appropriate staff.
- It is required you have knowledge of knowledge of Microsoft Windows, Microsoft Office (Outlook, Word, Access, Excel, PowerPoint), desktops, printers, laptops, mobile devices.
- Creating/maintaining documentation and FAQs.
- Follow established guidelines, identify and resolve problems.
- Ability to work independently, although can refer more complex issues to other experts as needed.
- Contribute to workflow or process change and redesign, and to form a strong basic understanding of the specific products or processes.
- May also be accountable for regular reporting or process administration.
- Identify and resolve support issues
- Desk side support for applications
- Log and track all user requests using the Ticketing Database
- On board new hires and train, process user termination requests
- Setup/deploy new workstations: Operating System and Application installations, configuration and testing
- Provide early (7am) or Late coverage (7pm)
- 5+ years in a User Support, Systems Support, or Systems Administration role.
- Trading Floor experience
- Experience in a User Support, Systems Support, or Systems Administration role.
- Thorough familiarity with Windows, and Microsoft Office applications.
- Experience installing software, patches, and updates on workstations and laptops.
- Troubleshooting/replacing hardware along with basic network, software, and printing problems.
- Manage users/computers through Active Directory and Microsoft System Center Configuration Manger (SCCM).
- Candidate should possess a strong knowledge of networking, and an understanding of Windows registry, User Administration, NTFS security, performance monitoring and reporting.
- Ability to recognize and remediate issues within the internal infrastructure.
- Knowledge of Windows server platforms a plus.
- Experience with Market Data Applications (Bloomberg, Refinitiv / Reuters).
- Remote Access setup and troubleshooting via Citrix.
- High sense of urgency as a Trading Floor environment needs to be supported.
- Excellent customer service skills with strong ability to deliver on time.
- Strong verbal and written communication skills with ability to work in a fast-paced environment.
- Good influencing, relationship and stakeholder management skills.
- Self-motivated with the ability to work within stringent timeframes.
- Strong analytical and investigation skills and a strong team player.
Vacancy expired!
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