eCommerce Operations Coordinator

Job Description: eCommerce Operations Coordinator

Location: Brooklyn, NY

Type: Full-Time

Salary: Competitive, based on experience

About Us

Fast-growing eCommerce company dedicated to revolutionizing the appliance shopping experience. As we scale, we need a detail-oriented eCommerce Operations Coordinator to streamline workflows, ensure seamless processes, and provide support to our team across various functions.

Job Summary

The eCommerce Operations Coordinator will assist with onboarding new accounts, maintaining operational workflows, and supporting team members in ensuring all systems and processes are running efficiently. This role is ideal for someone who thrives in a fast-paced environment, is tech-savvy, and enjoys problem-solving.

Key Responsibilities

Account and System Setup

Assist with setting up new accounts for vendors, tools, and platforms.

Ensure all team members have appropriate access to required tools and systems.

Troubleshoot any issues during onboarding and setup.

Workflow Management

Monitor operational workflows across departments to ensure tasks are completed on time.

Identify bottlenecks and propose solutions to streamline processes.

Collaborate with team leads to implement process improvements.

System and Process Support

Act as the point of contact for team members needing assistance with software, tools, or workflows.

Ensure integrations between systems (e.g., CRM, inventory management, marketing tools) are functioning properly.

Maintain documentation for system processes and workflows.

Collaboration Across Departments

Coordinate between marketing, sales, customer service, and operations teams to ensure alignment.

Help prioritize tasks and manage project timelines.

Support the onboarding of new hires by ensuring they are trained on tools and workflows.

Performance Monitoring

Track the performance of operational processes and identify areas for improvement.

Provide regular updates to leadership on system performance and team needs.

Administrative Tasks

Manage vendor accounts, subscriptions, and renewals.

Handle communication with third-party providers for troubleshooting and support.

Assist with reporting and data entry as needed.

Requirements

Experience: 2+ years in operations, eCommerce, or administrative support roles.

Education: Bachelor’s degree in Business Administration, Operations, or a related field (or equivalent experience).

Technical Skills:

Familiarity with eCommerce platforms (e.g., WordPress, Shopify, WooCommerce).

Experience with project management tools (e.g., Asana, Trello, or Monday.com).

Knowledge of CRM and ERP systems is a plus (e.g., Odoo, Salesforce).

Proficiency in Google Workspace or Microsoft Office Suite.

Soft Skills:

Strong organizational and multitasking abilities.

Excellent problem-solving and critical thinking skills.

Clear and concise written and verbal communication.

Ability to work independently and as part of a team.

Why Join Us?

Be part of an innovative team driving the growth of a fast-paced eCommerce startup.

Gain hands-on experience across multiple functions in a collaborative environment.

Opportunities for professional development and growth.

Competitive salary and benefits package, including discounts on appliances.