QUALITY ASSURANCE ANALYST

Job DescriptionAPPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLEThe Office of Fiscal Operations is DSS/HRA/DHS’s primary payments and accounting office, and the core responsibilities are carried out through the operations of the Bureau of Accounts Payable (BAP). As the Agency’s primary payment office, BAP issues authorized payments to service providers for services delivered to DSS/HRA/DHS clients, payments to vendors providing services to DSS/HRA/DHS and reimbursement to employees for business related out of pocket expenses incurred in the delivery of services. The bureau handled over 40,000 payments over $10 billion in FY2022.The Quality Assurance unit reports directly to the Executive Director of the Division of Accounts Payable in ensuring that payments are processed timely and accurately. The Quality assurance team is responsible for analysis, reporting and quality control of the entire Division of Accounts Payable. The Office of Fiscal Operations is recruiting one (2) Principal Administrative Associate III to function as the Quality Assurance Analyst of BAP.The Finance Office is recruiting for one (1) Principle Administrative Associate to function as a Quality Assurance Analyst who will:

Perform daily desks audit to ensure that payments are processed, and corrective actions are in place to resolve issues as promptly as possible.

Analyze data and prepare reports to inform managerial decisions.

Evaluate processes to ensure that BAP follows the Comptroller’s directives, internal policy and procedures within service-level agreements.

Write/review procedures to identify enhancement and efficiency needs.

Perform research and analysis to resolve inquiries.

Perform quality assurance review of vouchers ensuring they are thoroughly reviewed for accuracy and processed, approved, and disbursed within the prescribed period.

Perform Review/QA to validate and approve requests submitted via FMS/PassPort/PayTrace systems.

Maintain liaison with DSS/HRA/DHS program offices and outside vendors to resolve issues concerning payments.

Record invoices and contracts in internal tracking system.

Provide requested documentation to internal and external auditors for ongoing audits.

Provide assistance to ancillary units in BAP.

Assignments of special projects as needed.

Work Location: 4 World Trade Center, New York, NYHours/Schedule: 9 to 5Qualifications

A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or

An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;

Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.