Product Manager - II(1209327)

DescriptionDescription: JOB TITLE: Lead Experience ManagerJob Overview:The Omni organization is building a centralized product management practice across all customer touch points to deliver a great experience. The organization will be a key enabler to delivering the business plan by driving transformation. Our winning strategy is to deliver a customer first, digitally enabled experience. This organization is uniquely positioned, owning the E2E customer journey. This enables an intelligent, connected, customer centric ecosystem. We are passionate about delivering delightful digital first experiences to our customer across their lifecycle.You will work on a large, transformative product focused on a digital-first experience that enhances transparency in an assisted environment, and leads the customer to an unassisted experience post transaction. You will work with a cross-functional team to design, build and roll-out products that deliver on our core product vision and strategy. Furthermore, you will have experience in leading Engineering discussions in building the product. Key responsibilities include developing and optimizing Omni channel solutions with Digital at the core for Customers. You will help this newly formed organization meet its overall objectives and goals. This is a unique role to work within a dynamic group that is defining the future of Omni-channel customer experience inside of a Fortune 15 businessJob Duties:Support the development lifecycle of transformation initiatives by defining solution requirements (user stories) and driving those requirements through the delivery process.Develop agile epics, themes and user stories to support development.Provide expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, UX Design, Business Transformation and other organizations.Analyze product performance and A/B tests and define further improvements.Dream up how we can conversationally serve our customers from an account and sales perspective.Collaborate with UX on Design Sprints.Run Discovery sessions and biweekly agile sprints; leading new product launches and product re-designs for optimal customer experiences.Organize feature backlog to optimize delivery in alignment with business priorities.Prioritize productionizing customer feedback; utilizing customer focus groups, usability studies, workshops, industry best practices, and customer calibration calls to continuously optimize the customer experience.Identify, triage, and prioritize production bugs.Develop reports that provide an overview of product performance.Youll need to have:Bachelors degree or four or more years of work experience.Six or more years of relevant work experience.Six or more years of relevant product management experience.Willingness to travel.Even better if you have one or more of the following:Masters degree.Capability of independent thinking, strong collaboration and partnership skills, and attention to detail.Ability to build strong collaborations with a diverse set of customers and stakeholders from across the business. Ability to influence without authority.Experience working in a large, diverse company where implementing change requires efficient communication and dynamic thinking.Knowledge of the tenets of segmentation and personalization capabilities to consider highly personalized experiences.Knowledge of the use of research and A/B testing to optimize digital experiences.Agile certification and/or experience working in an Agile environment; experience with Product Development/Management tools (Jira / Confluence).Agility to quickly understand various technology platforms and internal systems.Experience in journey mapping, design thinking and service design.Knowledge of web content best practices including UX disciplines.Written and verbal communication skills.EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.https://www.eeoc.gov/employers/upload/eeocselfprintposter.pdf