IT Support Manager

Fairstead is a vertically integrated real estate investor, developer, owner, and operator specializing in affordable and mixed-income housing. Since 2014, Fairstead has acquired and/or developed more than $4 Billion of multifamily property across the country, and today owns a portfolio of 14,000 apartments in 18 states. The company’s comprehensive platform provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design and construction, energy and sustainability, property management and social services.Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner and operator. Fairstead provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design, construction, energy, sustainability, property management and social services. With a long-term commitment to its residents, communities and partners, the Fairstead team stands out by:Listening to and understanding the needs of its residents, communities, partners and stakeholders alike

Developing and preserving high quality affordable housing in an innovative and sustainable fashion

Creating a positive social and environmental impact within the properties and communities it serves

Fairstead’s Core ValuesEmpathy

Innovation

Entrepreneurship

Determination

Integrity

In this role you will:Manage property takeovers/onboarding process for newly acquired communities in terms of IT equipment and networks for office setup, data migration/setup for Yardi, and hardware/software setup for newly hired employees

Oversee and determine timeframes for major system updates, upgrades, migrations and outages

Contract and work with external vendors to execute property takeovers and IT projects

Oversee troubleshooting and supporting general hardware, software, and networks, imaging new/used desktops, laptops, setup printers, configure MAAS360 and iPhone devices during takeovers

Develop and implement IT policy and procedures for the organization

Implement network security projects and policies

Run regular checks on network and data security

RequirementsBachelor’s Degree in IT, Business, Computer Science or related field

PMP Certification preferred

4+ years’ experience managing vendors, and processes in an IT department

Troubleshooting software, hardware, and networks

Real estate industry and Yardi experience preferred

Superior analytical and negotiation skills

Good communication and customer care skills – both written and verbal

Strong skills in crisis management and risk mitigation

Ability to prioritize and meet tight deadlines

Must be willing to come to office 5 days/week in Bethesda, MD

BenefitsFairstead is a real estate investor, developer, owner and operator that has rapidly expanded since its inception in 2014 with four offices across the country and a portfolio that spans 14 states. Come to Fairstead for the opportunity to work closely with senior executives to impact real change and drive decision making from the ground up. Join our team in this growth inspired role to accelerate your career in a fast-growing organization.PerksCompetitive salary, along with full benefits: 401(k) company matching, medical, dental, vision

Remote work opportunities

Wellness programs to promote employee health and self-care