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  • ID
    #23700690
  • Job type
    Contract
  • Salary
    TBD
  • Source
    QED National
  • Date
    2021-12-01
  • Deadline
    2022-01-30

Senior Program Manager

New York, New york city, 10008 New york city USA
 
Contract

Vacancy expired!

Position: Senior Program Manager- Public Safety

Primary Location: Brooklyn, New York

Position SummaryThe Senior Program Manager is responsible for understanding the design and infrastructure of the entire Logging & Recording (L&R) system. This includes deployments of new projects, managing support, technical management and financial reporting. This position is based at the Metro Tech Center in downtown Brooklyn and require some travel to Bronx, NY, Hoboken, NJ and Edison, NJ.

Key Responsibilities Lead the onsite deployment team to assist with any technical questions regarding NICE platform. Work closely and have direct interaction with customer PMO, IT organizations and solution development team. Ensure that all components of the technical architecture are functioning properly and efficiently at the New York City sites. Assist customers and their vendors with configuration requirements for all NICE software in their environment. Provide technical expertise pertaining to the NICE product suite, implementation methodology and/or related technologies. Delegate the troubleshooting of technical issues that arise when working with the NICE solutions and/or client systems. Assist client administrators with questions and problems associated with the configuration, administration, and management of users in the NICE solution. Assist with NICE projects, installations, and change management. Act as senior Program manager and NICE Subject Matter Expert (SME) when changes are being made to the client's environment and infrastructure. Manage the customer relationship and expectations, communicate effectively, troubleshoot and resolve technical issues. Effectively manage time and maintain regular communication and updates to both customer and management. Participate in training classes, or special projects as needed. Financial Reporting to senior management, validate invoicing and correct as needed Schedule and Revenue Forecasting Manage NICE internal PM and financial tools. Document accounting of activities and time on a daily basis with timely submission of reports and expenses per company guidelines.

Education: BS in Computer Science, Electrical Engineering or related technical degree required MBA desirable NICE NRX, NICE InformNICE Recordings certification preferred Telephony, HP Server Hardware, NetApp, and VMWare Familiar with Cloud application (in particular Azure)Key Requirements:

Must have experience in a 100+ server environment and a minimum of nine years of proven experience in the following technical areas:

Program Management PMP Certified Familiar with financial models Familiar with MS Project

Servers Microsoft Server Installation and Configuration - IIS, SNMP Microsoft Security - Active Directory, Security Policies, Hardening, Encryption Server class Hardware. VMware knowledge - P2V, vMotion, etc. SANS and NAS using fiber or iSCSI

SQL Microsoft SQL Server Installation and Configuration MySQL Server Installation and Configuration Maintenance - Backups and Recovery, SQL Agent, Analysis Services SQL Security Disaster Recovery - SQL Replication and Mirroring Scripting - Basic Query and Update knowledge Knowledge of MySQL is a plus.

Networking Network Principles - 7 Layer OSI Model, TCP, UDP Network Devices - NICs, Switches, Routers, MPLS Troubleshooting - Sniffers and various other Network Testing and Analysis tools

Telephone Telephone Experience - PBX, Switch and ACD Vendors - Avaya, Nortel, Aspect, Siemens and Cisco CTI Experience - Avaya AES, Nortel Symposium, Aspect Predictive Dialers, Siemens Call-Bridge, Cisco Tapi and ICM, Genesys VoIP Experience - Avaya, Cisco, Nortel

Cloud Familiar with Cloud deployment Knowledge of Azure is a plus

Vacancy expired!

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