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  • ID
    #23692109
  • Job type
    Contract
  • Salary
    TBD
  • Source
    The Execu|Search Group
  • Date
    2021-11-30
  • Deadline
    2022-01-29
 
Contract

Vacancy expired!

A New York City legal services organization is looking to fill an immediate need with the addition of a new Desktop Support Technician to their staff.

Responsibilities: The Desktop Support Technician will:
  • Replace hardware on computers such as fans, hard drives, ram, etc.
  • Re-image computers using the current network PXE settings.
  • Troubleshoot errors from applications and operating systems.
  • Troubleshoot network connectivity on computers, printers, copiers, etc.
  • Troubleshoot and repair printers by replacing internal components such as formatters, maintenance kits, rollers, etc.
  • Troubleshoot video conferencing systems for connectivity, sound, and video problems
  • Maintain inventory of MIS computer equipment
  • Troubleshoot cell phones for email connectivity to LAS exchange server
  • Monitor and update internal support ticketing system.
  • Train and orient staff on use of the LAS hardware and software.
  • Set up conference room with audio and video equipment for presentations and trainings.
  • Configure Network copiers for scanning and printing
  • Assist staff with installing email/Citrix on personal devices, setting up LAS owned smart phones, data transfer for LAS smartphone upgrades
  • Perform other duties, as needed

Qualifications:
  • 3+ years of experience in PC and Desktop / End-User Support
  • Bachelor's Degree n a related field
  • Knowledge and familiarity with cloud software like O365
  • Knowledge and familiarity with Blackbaud
  • Knowledge and familiarity with Citrix/VMWare
  • Basic Knowledge working with Meraki switches
  • Strong working knowledge of MS Windows, MS Office and O365
  • Troubleshooting skills for iOS and Android devices
  • Basic networking knowledge and concepts
  • Experience with asset management systems and procedures, such as asset tagging, labeling, audits, etc.
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized

Desired Skills:
  • Experience with videoconferencing, audio/video, phone work, and cabling

Vacancy expired!

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