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  • ID
    #23264907
  • Job type
    Contract
  • Salary
    $25 - 31 per hour
  • Source
    Randstad Technologies
  • Date
    2021-11-21
  • Deadline
    2022-01-20

Help Desk Technician

New York, New york city, 10013 New york city USA
 
Contract

Vacancy expired!

job summary:

Great opportunity for a support engineer looking to gain high end helpdesk experience and advance a career in systems support engineering with internal growth opportunities.

The systems support engineer will be acting as a point of contact for end-users to receive support and maintenance for their newly received laptops. They will assist users remotely setting up their machines in mixed home environments. Analyst will operate with a help first mentality, and have expert written and verbal communication skills.

location: NEW YORK, New York

job type: Contract

salary: $25 - 31 per hour

work hours: 9am to 5pm

education: Bachelors

responsibilities:

Responsibilites include:

  • Acting as a point of contact for end-users to receive support and maintenance for their newly received laptops
  • Assist users remotely setting up their machines in mixed home environments
  • Troubleshooting skills required for hardware, software (basic), and networking issues
  • Experience using a ticketing system, updating tickets, routing tickets, etc. Using Jira would be a plus.
  • Worked previously to provide qualitative customer service in addressing and resolving issues
  • Quick responsiveness to customer support requests
  • Effectively using a knowledge base and other tools to diagnose and resolve issues;
  • Diligently creating and maintaining knowledge base as appropriate;
  • Exercising time management
  • Help Desk experience is a must

qualifications:

  • Experience level: Experienced
  • Minimum 3 years of experience
  • Education: Bachelors

skills:
  • JIRA (2 years of experience is preferred)
  • Helpdesk (2 years of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Vacancy expired!

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