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  • ID
    #23259174
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Source
    The Connors Group, Inc.
  • Date
    2021-11-16
  • Deadline
    2022-01-15
 
Permanent

Vacancy expired!

This position will provide technical support in day-to-day operations of computers, workstations, laptops, printers, and other related computing resources. Provide software application support to end users via telephone, MS Teams and on-site.This position will perform routine technical support tasks such as installing new hardware, re-imaging systems, replicating software images and installing software. On-site user support, maintenance, and installation of networking computer systems. Provide technical training to on-site and remote users.

Primary Responsibilities:
  • Monitors telephone calls and help desk tickets from users having problems using computer software and hardware or inquiring how to use specific software or hardware
  • Maintain Incident / Request logs and records
  • Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution
  • Maintain and install printers, Wacom and smart tablets
  • Setup new computers including connecting keyboard, mouse and monitor to PC, checking for proper operation and installation of software
  • Investigate and resolve computer software and hardware problems
  • Test and document software and hardware to evaluate ease of use
  • Provide software application support to end users via telephone or on - site
  • Identify and inventory supplies needed to support daily activities and report to the IT manager
  • Train users on software and hardware on-site or at remote locations
  • Provide good written and oral communication skills
  • Perform related duties as may be required
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma or GED
  • 3-5 years of experience in a technical support role
  • Experience supporting Microsoft applications such as Office 365, Windows, etc.
  • Experience with a ticketing system such SysAid
  • Ability to present ideas in user-friendly language

Preferred Qualifications:
  • Bachelor’s Degree
  • CompTIA A+ or CompTIA Network+
  • Experience with end user provisioning
  • Experience with desktop provisioning
  • Solid written and verbal communication skills
  • Demonstrated patience and overall courteous behavior when working with internal and external customers, including vendors. Service with a smile attitude. Excellent customer service
  • Demonstrated ability to work independently; self-motivated and goal oriented and able to work with little to no direction
  • Excellent time management, issue management, and project management skills

Key Technologies:
  • Certifications: CompTIA A+ or CompTIA Network+
  • Windows10
  • Mac IOS
  • PC Imaging Technology
  • Microsoft System Center
  • Windows 2012 / 2016 Server
  • Active Directory
  • Microsoft Office O365
  • Dell Desktop / Laptops
  • HP Desktop / Laptops

Vacancy expired!

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