-
ID
#23259174 -
Job type
Permanent -
Salary
Depends on Experience -
Source
The Connors Group, Inc. -
Date
2021-11-16 -
Deadline
2022-01-15
Level 1 Help Desk Technician
New York, New york city, 10016 New york city USAPermanent
Vacancy expired!
This position will provide technical support in day-to-day operations of computers, workstations, laptops, printers, and other related computing resources. Provide software application support to end users via telephone, MS Teams and on-site.This position will perform routine technical support tasks such as installing new hardware, re-imaging systems, replicating software images and installing software. On-site user support, maintenance, and installation of networking computer systems. Provide technical training to on-site and remote users.
Primary Responsibilities:- Monitors telephone calls and help desk tickets from users having problems using computer software and hardware or inquiring how to use specific software or hardware
- Maintain Incident / Request logs and records
- Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution
- Maintain and install printers, Wacom and smart tablets
- Setup new computers including connecting keyboard, mouse and monitor to PC, checking for proper operation and installation of software
- Investigate and resolve computer software and hardware problems
- Test and document software and hardware to evaluate ease of use
- Provide software application support to end users via telephone or on - site
- Identify and inventory supplies needed to support daily activities and report to the IT manager
- Train users on software and hardware on-site or at remote locations
- Provide good written and oral communication skills
- Perform related duties as may be required
- High School Diploma or GED
- 3-5 years of experience in a technical support role
- Experience supporting Microsoft applications such as Office 365, Windows, etc.
- Experience with a ticketing system such SysAid
- Ability to present ideas in user-friendly language
- Bachelor’s Degree
- CompTIA A+ or CompTIA Network+
- Experience with end user provisioning
- Experience with desktop provisioning
- Solid written and verbal communication skills
- Demonstrated patience and overall courteous behavior when working with internal and external customers, including vendors. Service with a smile attitude. Excellent customer service
- Demonstrated ability to work independently; self-motivated and goal oriented and able to work with little to no direction
- Excellent time management, issue management, and project management skills
- Certifications: CompTIA A+ or CompTIA Network+
- Windows10
- Mac IOS
- PC Imaging Technology
- Microsoft System Center
- Windows 2012 / 2016 Server
- Active Directory
- Microsoft Office O365
- Dell Desktop / Laptops
- HP Desktop / Laptops
Vacancy expired!
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