ID
#22060871
Job type
Permanent
Salary
$120k - 135k per year
Source
Randstad Technologies
Date
2021-11-02
Deadline
2021-12-31

Client Manager

New York, New york city, 10001

Permanent

Vacancy expired!

job summary:

Client Manager

The Client Manager will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment. The Client is an award-winning technology provider of front-office foreign exchange technology. The client's innovative and high-performing trading solutions enable billions of dollars in daily transactions. The client's customers include top banks and investment firms.

location: New York, New York

job type: Permanent

salary: $120,000 - 135,000 per year

work hours: 8am to 4pm

education: Bachelors

responsibilities:

Client Manager

The Client Manager will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.

Responsibilities

Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity
Translate customer requests into project requirements, coordinate project development and delivery, including product configuration and software testing
Coordinate and provide tier-1 support, resolving operational issues or escalating as needed
Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at EOD

Requirements

The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess experience with:

Electronic trading
FIX protocol
Forex markets
CentOS / REHL (or other nix)
Extreme comfort with log investigation and configuration file management
Jira

qualifications:

Experience level: Manager
Minimum 5 years of experience
Education: Bachelors

skills:

Manager
IT Project Manager
Support (5 years of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Vacancy expired!

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