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  • ID
    #22060871
  • Job type
    Permanent
  • Salary
    $120k - 135k per year
  • Source
    Randstad Technologies
  • Date
    2021-11-02
  • Deadline
    2021-12-31

Client Manager

New York, New york city, 10001 New york city USA
 
Permanent

job summary:

Client Manager

The Client Manager will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment. The Client is an award-winning technology provider of front-office foreign exchange technology. The client's innovative and high-performing trading solutions enable billions of dollars in daily transactions. The client's customers include top banks and investment firms.

location: New York, New York

job type: Permanent

salary: $120,000 - 135,000 per year

work hours: 8am to 4pm

education: Bachelors

responsibilities:

Client Manager

The Client Manager will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment.

Responsibilities

  • Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity
  • Translate customer requests into project requirements, coordinate project development and delivery, including product configuration and software testing
  • Coordinate and provide tier-1 support, resolving operational issues or escalating as needed
  • Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at EOD

Requirements

The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess experience with:

  • Electronic trading
  • FIX protocol
  • Forex markets
  • CentOS / REHL (or other nix)
  • Extreme comfort with log investigation and configuration file management
  • Jira

qualifications:

  • Experience level: Manager
  • Minimum 5 years of experience
  • Education: Bachelors

skills:
  • Manager
  • IT Project Manager
  • Support (5 years of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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