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  • ID
    #13513415
  • Job type
    Permanent
  • Salary
    USD $140,000 - $160,000 140000 - 160000
  • Source
    Nagarro Inc
  • Date
    2021-05-13
  • Deadline
    2021-07-12

Vacancy expired!

Title : ServiceNow Solution Architect

Location : New York City

Type: Fulltime/Contract Both Options Available

Job Description:

Required Qualifications
  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Additional experience in the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
  • Proficient understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while helping in solving business processes and/or technical problems.
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise.
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Preferred Qualifications
  • Degree or equivalent, preferably in Computer Science or Information Technology,
  • 7+ years working on the ServiceNow platform and 15+ years of Industry experience
  • ServiceNow Certified Application Developer
  • ITIL Foundations Certification

Key Areas of Responsibility
  • Assist in the Pre-Sales process with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
  • Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of the solution; may perform a portion of development on Stories that cannot be delegated
  • Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
  • Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
  • Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices
  • Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available
  • Perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team
  • Other duties and responsibilities as assigned

Vacancy expired!

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