ID
#12268214
Job type
Permanent
Salary
TBD
Source
Aegistech Inc.
Date
2021-04-14
Deadline
2021-06-13

Technical Support Specialist

New York, New york city, 10001

Permanent

Vacancy expired!

Job Description:

Role: Technical Support Specialist COMPANY DESCRIPTION Our client operates a leading trading platform that enables fixed-income market participants to efficiently trade corporate bonds and other types of fixed-income instruments.

JOB DESCRIPTION To manage the in-house desktop environment as part of our Global Service Desk Infrastructure team. Liaise with and help by following the sun model for approximately 900 total remote and in-location users worldwide.

What You'll Do

Provide 1st & 2nd line helpdesk support to users, assisting them with hardware and software problems via phone, Slack and email
Assist with new PC, MacBook Pro and Laptop deployment
Manage upgrades and rollouts to software
Assist with the purchase of client equipment
Microsoft O365 tenant management
Provide 1st & 2nd line technical support; answering support queries via phone, emails, chat and Jira Service Management ticketing system
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Log all calls in the call logging system
Support users in the use of computer equipment by providing necessary training and advice
Escalate more complex calls to the relevant infrastructure department
Notify relevant staff to arrange for external technical support where problems cannot be resolved in house
Perform moves, adds changes of users
Update client configuration files
Build PCs
Carry out in-house system testing
Be responsible for in-house system back-ups

What You Bring to the Table

Minimum one year previous Desktop Support experience
Excellent soft skills
Strong working knowledge of Microsoft based operating systems and products
Strong working knowledge of MacOS based systems
Experience with Office 365 Administration
Experience with Jamf administration
Experience with Exchange Server Administration (2016/2019)
Some TCP/IP experience
Basic understanding of PC hardware set-up and configuration
Hands on' approach and a willingness to learn
Flexible, pro-active approach
Bachelor's degree

QUALIFICATIONS

ADDITIONAL INFORMATION

What's In It For You? In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:

Healthcare and wellness options
401(k) match
Employee stock purchase plan
Training and tuition assistance
Other perks include generous time-off policies, stipends for gym memberships, exercise equipment and similar, and access to on-site healthcare

Vacancy expired!

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