Job Description/Performed duties include, but are not limited to: Administer and maintain user environment including user desktop, software, and hardware issues in a Service Desk environment Troubleshoot a wide range of issues in a Windows 10 and MAC OS domain Responsible for a variety of ongoing and new projects, adding technological value to the business process Provide a wide array of technical support and software resolution to end users through troubleshooting Responsible for researching and recommending new trends in computing equipment Process and record call transactions in a call center end-user environment Resolve and diagnose technical hardware and software issuesJob Requirements: Should enjoy learning new technologies and collaborating in groups and working with people Must have excellent communication and customer service skills Working knowledge of basic PC hardware and software functionality including MS Office and data manipulation in Word and Excel documents Skilled in various applications and able to research error codes Ability to communicate effectively and concisely, both verbally and in writing Ability to multi-task and maintain good communication is a must Team player with a good attitude and the ability to be assertive Outstanding customer service skills Proficient in MS Office, Document Management Systems, Email, iPhones, iPads, MacBook, PrintersEducation:Bachelor's Degree in Computer Programming/IT Systems with minimum GPA of 3.0Experience:2+ years of related IT/Development or End User Support/Help Desk experienceActive Directory / Exchange experience a plus.Must be able to pass Background, Credit, Employment Verification and Reference check!Qualified candidates please send your resume in for immediate consideration. Must be flexible with a rotating after-hours schedule. IDEAL CANDIDATES HAVE LEGAL INDUSTRY OR LAW FIRM EXPERIENCE!
