Principal Coordinator, Commercial Payment Operations - Richmond, VA / Melville,

Job ID: R99085West Creek 5 (12075), United States of America, Richmond, VirginiaAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Principal Coordinator, Commercial Payment Operations - Richmond, VA / Melville, NYAs a Principal Coordinator in Commercial Payment Operations, you will execute activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers.Summary of Responsibilities:Completes a high-volume of inbound and outbound phone calls dailyFulfills various requests related to customer paymentsProvides a positive client experienceResearches and resolves a wide variety of issues and queries using independent judgment with little or no assistanceInputs data changes on a wide variety of accountsFollows direction and executes tasks efficiently following procedures and meeting regulatory and customer experience requirementsMay make effective independent decisions, when necessaryWorks with management to identify process improvementsContributes in project settings in a limited capacityReviews and processes incoming/outgoing wire requestsApproves wire transfers and related transactionsContacts customers for wire authorizationInvestigates and resolves customer issues with little or no assistanceProvides support to customer-facing associates for international and domestic wiresMay be trained to support multiple payment processesBasic Qualifications:High School Diploma, GED or equivalent certificationPreferred Qualifications:At least 1 year of banking experienceAt least 1 year of customer service experienceAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.