FT Field Services Clerical Operations Agent (Albany, NY)

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.Start YOUR career with DHL today…DHL currently has an opening for a Field Services Clerical Agent at our Albany, NY facility. The Service Agent will work to provide operational support to ensure efficient and timely pick-up and delivery handling of customer materials and provides operational support for the Service Center. The Service Agent will also ensure compliance with safety, security, regulatory, and company policies. This role provides operational support at service center to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. Ensures compliance with safety, security, regulatory, and company policies.Salary range: $55,000 - $64,800Shift: Monday - Friday 1:00pm - 9:00pm (80% office, 20% dock)Key Responsibilities:

Provides customer service, and operational support for the Service Center

Answers phone and greets visitors

Resolves billing problems in relation to the Service Center

Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments

Communicates with Sales/Service to resolve customer problems

Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments

May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills & Qualifications:

Must pass Haz Mat training during first week of employment

Entry level service, production, or support role requiring basic skills

Can perform the basic tasks within the function

HS diploma or GED required

Strong verbal and written communication skills

Strong computer skills/experience (MS Word, Excel and Outlook)

Generally 0-2 years of experience in area of responsibility

Employee Benefits & IncentivesDHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

Competitive Pay

Bonus/Incentive Programs

Retirement Savings – 401K

Medical, Dental, Vision, well-being programs

Tuition Reimbursement

Generous Paid Time Off – Starting at 4 Weeks (PT/FT)

Paid Leave

Employee Discount Program

Employee Assistance & Work Life Program

Outstanding training opportunities

Exempt Salary Range $55,000 - $64,800

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-posterWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.