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Robert Half Technology is seeking a skilled Technical Support Specialist with the ability to communicate complex technical information to non-technical users in an easy-to-understand and concise format. If you are an articulate problem solver who loves to work in a challenging and positive environment, this may be the role for you! This position is long-term temporary-to-full-time in nature and is based in the Syracuse, New York, area.

What you get to do every day:

- Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals

- Administer computer desktop support in accordance with established policies and procedures

- Resolve computer problems, and give guidance on appropriate action/solutions

- Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities

- Coordinate hardware repairs with the appropriate vendors

- Be in contact regularly and effectively with ticket submitters


- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

- Extensive knowledge of Application Support

- General familiarity with Active Directory and Group Policy

- Experience with System Configuration, Updates, and Troubleshooting

- Understanding of Basic Network Troubleshooting

- Experience with Computer and Office Hardware

- Microsoft Windows Server experience required

- BU and DR experience preferred

- Command of Desktop Support both on site and remotely

- 2+ years of desktop support or other related experience

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.

Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

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