Lighthouse Technology Services is partnering with our client to fill a Technical Support Specialist! This is a full-time, direct hire role with great benefits. This role is a great opportunity to break into tech, learn some awesome products, and support a team of Client Success Managers and Account Executives. This role is based in Buffalo, NY. Hybrid work arrangement offered after training period.Responsibilities: •Offer timely and accurate resolutions of customer inquiries and issues via email, chat and phone•Collaborate with development team to escalate critical issues •Provide inbound and outbound technical product support•Create and maintain knowledge base for common questions and issues •Keep CRM updated with customer information•Participate in various internal projects and process improvement initiatives •May provide one on one product training to customers Qualifications: •High School Diploma / GED required •Prior system/software implementation experience required •Passion for quality customer service and a positive attitude •Experience supporting a software application •Prior experience in customer service or help desk highly preferred •Quick learner with the desire to learn new skills and product knowledge •Strong troubleshooting skills •Technical background preferred •Proficient in Microsoft Office Excel, Word and Outlook •Experience using a CRM system preferred•Strong organization, attention to detail and multi-tasking skills •Strong verbal and written communication {"id":938649,"agencyid":9324,"jobtypeid":29136,"jobstatusid":20471,"jobcategoryids":[334960,339151],"title":"Technical Support Specialist - Direct Hire","salary":"19/hour - 21/hour","published":true,"candidatecount":97,"companyhidden":true,"company":{"id":54956673,"name":"Founders Holding Co","url":null,"hidden":false,"description":null,"addresses":[],"culture":null,"logothumburl":"/logos/thumb/missing.png","logoexists?":false,"agencyid":9324,"jobcount":3,"fee":null,"feetypeid":null,"feetypename":null,"companytypeids":[18722],"globalstatus":{"id":55326,"key":"active","name":"Active","position":1,"default":true}},"companyid":54956673,"companyname":"Founders Holding Co","companyandtitle":"Founders Holding Co - Technical Support Specialist - Direct Hire","contacts":[],"categories":[{"id":334960,"name":"DH","position":3,"color":"#5300eb"},{"id":339151,"name":"On Site Only","position":5,"color":"#c1e1c5"}],"billrate":null,"billratetypeid":null,"billratecurrencyid":null,"payrate":null,"payratetypeid":null,"payratecurrencyid":null,"fee":"20.0","feetypeid":1,"feecurrencyid":1,"description":"\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cstrong\u003eLighthouse Technology Services is partnering with our client to fill a Technical Support Specialist! This is a full-time, direct hire role with great benefits. This role is a great opportunity to break into tech, learn some awesome products, and support a team of Client Success Managers and Account Executives. This role is based in Buffalo, NY. Hybrid work arrangement offered after training period.\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cu\u003eResponsibilities:\u003c/u\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e\u003cul style=\"margin: 0px; padding-left: 40px;\"\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003eOffer timely and accurate resolutions of customer inquiries and issues via email, chat and phone\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eCollaborate with development team to escalate critical issues\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003eProvide inbound and outbound technical product support\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eCreate and maintain knowledge base for common questions and issues\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003eKeep CRM updated with customer information\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eParticipate in various internal projects and process improvement initiatives\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eMay provide one on one product training to customers\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cu style=\"color: rgb(0, 0, 0);\"\u003eQualifications:\u003c/u\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e\u003cul style=\"margin: 0px; padding-left: 40px;\"\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eHigh School Diploma / GED required\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"font-family: Arial; font-size: 12px; color: rgb(0, 0, 0);\"\u003ePrior system/software implementation experience required \u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003ePassion for quality customer service and a positive attitude\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eExperience supporting a software application \u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003ePrior experience in customer service or help desk highly preferred\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eQuick learner with the desire to learn new skills and product knowledge\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eStrong troubleshooting skills\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eTechnical background preferred \u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eProficient in Microsoft Office Excel, Word and Outlook\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003eExperience using a CRM system preferred\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eStrong organization, attention to detail and multi-tasking skills\u003c/span\u003e\u003c/li\u003e\u003cli style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eStrong verbal and written communication\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e","descriptiontext":"Lighthouse Technology Services is partnering with our client to fill a Technical Support Specialist! This is a full-time, direct hire role with great benefits. This role is a great opportunity to break into tech, learn some awesome products, and support a team of Client Success Managers and Account Executives. This role is based in Buffalo, NY. Hybrid work arrangement offered after training period. Responsibilities: Offer timely and accurate resolutions of customer inquiries and issues via email, chat and phone Collaborate with development team to escalate critical issues Provide inbound and outbound technical product support Create and maintain knowledge base for common questions and issues Keep CRM updated with customer information Participate in various internal projects and process improvement initiatives May provide one on one product training to customers Qualifications: High School Diploma / GED required Prior system/software implementation experience required Passion for quality customer service and a positive attitude Experience supporting a software application Prior experience in customer service or help desk highly preferred Quick learner with the desire to learn new skills and product knowledge Strong troubleshooting skills Technical background preferred Proficient in Microsoft Office Excel, Word and Outlook Experience using a CRM system preferred Strong organization, attention to detail and multi-tasking skills Strong verbal and written communication","internalnotes":"\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003eHiring manager is Elise Glogowski - director of customer success\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"font-family: Arial; font-size: 12px; color: rgb(0, 0, 0);\"\u003ethis role supports 5 customer success managers\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"font-family: Arial; font-size: 12px; color: rgb(0, 0, 0);\"\u003eif CSM is on the phone/training with another client, this role will answer the phone, provide basic tech support, Q&A or take messages so CSM can call client back when they are available\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"font-family: Arial; font-size: 12px; color: rgb(0, 0, 0);\"\u003eCRM they use is hubspot\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"font-family: Arial; font-size: 12px; color: rgb(0, 0, 0);\"\u003eMon-Fri 9 to 5ish hours. full time. direct hire\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"font-family: Arial; font-size: 12px; color: rgb(0, 0, 0);\"\u003e$19-21/hr \u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"font-family: Arial; font-size: 12px; color: rgb(0, 0, 0);\"\u003eIn screens, please ask some questions around these traits and provide examples in the write up\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"font-family: Arial; font-size: 12px; color: rgb(0, 0, 0);\"\u003e\u003cspan class=\"ql-cursor\"\u003e\u003c/span\u003eNot specific to the positions, here are some traits we'd like to screen for to ensure they are successful in their job.\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e• Good communication skills (verbal and written)\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e• Attention to detail\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e• Creative problem-solving skills \u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e• Ability to adapt easily\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e• Patient\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e• Quick/eager learner\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003e• Strong organizational and time management skills\u003c/span\u003e\u003c/p\u003e\u003cp style=\"line-height: 1; font-family: Arial; font-size: 12px; color: rgb(0, 0, 0); margin: 0px;\"\u003e\u003cbr\u003e\u003c/p\u003e","internalnotestext":"Hiring manager is Elise Glogowski - director of customer success this role supports 5 customer success managers if CSM is on the phone/training with another client, this role will answer the phone, provide basic tech support, Q&A or take messages so CSM can call client back when they are available CRM they use is hubspot Mon-Fri 9 to 5ish hours. full time. direct hire $19-21/hr In screens, please ask some questions around these traits and provide examples in the write up Not specific to the positions, here are some traits we'd like to screen for to ensure they are successful in their job. •Good communication skills (verbal and written) •Attention to detail •Creative problem-solving skills •Ability to adapt easily •Patient •Quick/eager learner •Strong organizational and time management skills","counts":[{"id":442098,"name":"Applied","count":0},{"id":442099,"name":"Sourced","count":47},{"id":442101,"name":"Suitable","count":33},{"id":453781,"name":"Recruiter Screen","count":0},{"id":442117,"name":"Submitted","count":1},{"id":442118,"name":"Interview","count":0},{"id":442123,"name":"Offer","count":0},{"id":442124,"name":"Rejected","count":16},{"id":442128,"name":"Hired","count":0}],"rank":18,"useloxoai":true,"owners":[{"id":1407468,"position":1,"name":"Claire Petrie","email":"","phone":"7162490544","userid":628682,"avatarthumburl":"https://s3.amazonaws.com/loxo-images-production/users/avatars/000/628/682/thumb/HeadshotSquare.png?1619812677","avataroriginalurl":"https://s3.amazonaws.com/loxo-images-production/users/avatars/000/628/682/original/HeadshotSquare.jpg?1619812677","jobownertypeid":36635}],"address":null,"city":"Buffalo","stateid":4159,"statecode":"NY","statename":"New York","zip":null,"searchradius":null,"restricttojoblocation":null,"countryid":234,"countrycode":"US","countrylongcode":"USA","countryname":"United States","macroaddress":"Buffalo, NY","publishedat":"2021-11-29T05:00:00.000Z","hascadences":false,"loxoaijob":null,"customtext9":"N/A","customtext1":"1","customtext7":"IT","customtext8":"Negotiable","customtext3":null,"customtext4":null,"customtext5":null,"customtext6":" GC","customtext2":"Elise Glogowski / Claire Petrie","createdat":"2021-11-29T21:35:33.740Z","filledat":null,"greenhousejobid":null,"openedat":"2021-11-29T19:58:37.000Z","cadencelinks":[]}
