Monitoring Engineer

Vacancy expired!

Monitoring Engineer

Salary: up to $135,000 Commensurate with ExperienceExcellent Benefits

Brooklyn, NY The Monitoring Engineer is responsible for identifying, developing, and deploying monitoring solutions for the NYC DoITT environment. Using their functional and technical knowledge and expertise of monitoring solutions, cloud technologies and python development to ensure customer business requirements are met; support the translation of customer business requirements into monitoring solutions; use native Microsoft Azure and Amazon Cloud capabilities to integrate with DoITT monitoring solutions; build and test monitoring solutions; create and maintain quality code, provide support during testing cycles and post-production deployment.

Job Description:

• Design and implement monitoring solutions using ScienceLogic, Dynatrace, Thousandeyes, and Cloud native monitoring tools.
• Perform requirements gathering necessary to design and build DoITT infrastructure/applications enterprise monitoring system.
• Perform analysis and make recommendation on design that meets industry best practice for monitoring.
• Develop, design and present details for engineers and management. This include, but not limited to: VISIO diagrams, bill of materials, and technical specifications with custom configuration to meet the DoITT steady state operation’s needs.
• Perform the installation/patching of all required system software for the monitoring system.
• Validate the system for functionality, performance, fault tolerance and operational readiness.
• Work closely with operational support teams such as Network, Windows, and Unix to provide a holistic monitoring solution.
• Execute detailed network/server discovery, device monitoring, topology visualization, and root cause analysis (RCA) capabilities.
• Identify issues, develop, and maintain processes that address and resolve them, (and be sure to communicate/alert stakeholders as needed).
• Assist with Sciencelogic environment upgrades; to make enhancements and troubleshoot issues.
• Configure and develop custom components with technology partners (analysts, developers, designers etc.) to meet requirements and goals.
• Ensure applications are free of common coding vulnerabilities (and follow standard security practices).
• Proactively put forward ideas that speak to project objectives (e.g. development, testing solutions, and tools).
• Complete unit, integration testing, and UAT.
• Stay on top of state-of-health monitoring and SLA targets.
• Perform special projects and initiatives as assigned.

Preferred skills:

• 8+ years of experience as Monitoring and Event Management engineer.
• 6+ years Hands on implementation experience using Microsoft Azure, Amazon and other cloud technologies.
• 6+ years API development.
• 5+ years SQL experience.
• Knowledge of Sciencelogic EM7 monitoring solutions (Collectors, Database, Admin Portal, Power flow).
• Sciencelogic Dynamic Applications development and integration using Python.
• Extensive knowledge of event management lifecycles
• Application Monitoring configurations using tools like Dynatrace Application Performance Manager (collectors, gateway) Thousandeyes monitoring products.
• ServiceNow event management alert and CI business rules
• Experience supporting a large-scale, Manager of Managers (MoM) type monitoring environment.
• MOM integrations with ServiceNow Event Management
• Networking, IT Security and Monitoring technologies.
• Syslog/SNMP v2/3 trap forwarding/receiving/configuration and integration with monitoring tools.
• Email, API, and other various integrations with monitoring tools.
• Automation i.e. automating common repeatable tasks.
• Diagnose and solve complex technical issues.
• Working knowledge of DNS, TCP/IP, SNMP, HTTP, syslog, DR setup and other protocols.
• Working Knowledge of ITOM, ITSM, and ITIL framework and concepts (Incident, Change, Asset Management).
• Setting up monitoring profiles, polling policies and thresholds.
• Perl, PowerShell, XML, JavaScript, C#, and Linux/Unix Shell scripting.
• Experience working with Windows, Unix/Linux, Virtualization technologies and appliances.
• Experience with Kubernetes, Docker, and OpenShift.
• Experience in working for a large municipal government.

• Knowledge of CMDB data models and asset classifications; .
• Platform management and administration of large-scale monitoring systems; Sciencelogic, Thousand Eyes, Dynatrace, IBM Netcool, NetScout and/or Quest NetIQ.
• ITILv3 or ITIL4 certification.
• Experience interfacing and effectively communicating with executive level management.
• Experience managing multiple monitoring tools; and integrations.

Qualification Requirements: 1.A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years’ experience related to IT automation engineering, monitoring engineering, management of infrastructure.-or-2.Eight years’ experience related to IT automation engineering, monitoring engineering, management of infrastructure.-or-3. Education and/or experience which is equivalent to "1" or "2" above.

To ApplyClick on the "Apply Now" button-or -Apply Online: Go to www.nyc.gov/jobs/search and search for Job ID #507463SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVALS

COVID-19: As of August 2, 2021, all new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability. If you are offered city employment, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by the hiring agency. SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVALSVisit us at www.nyc.gov/DoITTThe Department of Information Technology & Telecommunications and the City of New York are equal opportunity employers.DoITT participates in E-Verify

Vacancy expired!