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ID
#17811928 -
Job type
Permanent -
Salary
Up to $110,000 -
Source
NYC Dept of Info Technology (DoITT) -
Date
2021-07-26 -
Deadline
2021-09-24
Senior Monitoring Engineer
New York, Brooklynheights, 11201 Brooklynheights USAPermanent
Vacancy expired!
- Support Public Safety 911 enterprise monitoring environment which comprises multiple tools such as, NetIQ, and Netcool Omnibus;
- Suite; hands-on design, implementation and configuration for NetIQ, and Netcool;
- Diagnose and resolve incidents;
- Implement appropriate corrective actions for known errors;
- Troubleshoot performance issues; integrate and understand event streams in Element Management Systems such as NetIQ, Netcool and others used by Public Safety support teams;
- Track ongoing status of any incident and their corresponding problem record to ensure that identified problems are addressed and resolved;
- Respond to and closely coordinate incident resolution and ongoing resolution status of all support requests for infrastructure monitoring team;
- Develop and implement monitoring policies and standards for allocation related to the use of computing resources for various technologies such as VMs, Unix, Linux, Window servers, and applications; follow ITIL standards and Public Safety own policies;
- Work closely with peer teams such as VM, Windows and Unix support to provide a holistic solution for users and agencies:
- Ensure devices are discovered and also removed from the topology models;
- Manage ticket creation and/or relationships for root cause and symptomatic events; and
- Handle special projects and initiatives as assigned.
- 5+ years ‘experience executing technical discovery, design, and deployment deliverables for the discovery and monitoring systems;
- Extensive technical background covering all aspects of system implementation and integration with an enterprise IT production environment;
- 5+ years in the following: strong technical knowledge and understanding of web application coding and web designing using one or more of the following:
- HTML5, XML, JavaScript, previous system administration or design experience with Microsoft SQL, SQL queries, joins and lookups is mandatory;
- Proven experience with PERL, and UNIX Shell Scripting a plus;
- Familiar with monitoring tools such as NetIQ IBM NetCool, ScienceLogic, NetScout; ITIL v3 Certified a plus;
- Experience in working for a large municipal government.
Vacancy expired!
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