-
ID
#17801432 -
Job type
Permanent -
Salary
Up to $165,000 -
Source
NYC Dept of Info Technology (DoITT) -
Date
2021-07-26 -
Deadline
2021-09-24
Director, Public Safety Network Operations
New York, Brooklynheights, 11201 Brooklynheights USAPermanent
Vacancy expired!
- Develop and establish standards for network technologies utilized for the delivery of Public Safety services.
- Develop, establish and improve business and performance standards utilized by the Public Safety Network Operations workgroup;
- Establish framework to ensure continuous operational improvements, including technical and performance standards, incident handling, change planning and execution, problem resolution, emergency response and proactive monitoring and analysis;
- Collaborate with engineering teams, project managers, technical integrators, vendors and service providers on planning of new technology deployments, enhancements to existing technologies and migration from end-of-life technologies;
- Provide governance and oversight of proactive and reactive network technology maintenance, patching, problem remediation;
- Develop, implement and continuously improve proactive monitoring of all network technologies;
- Collaborate with Infrastructure Monitoring workgroup to ensure comprehensive visibility of all network infrastructure;
- Manage vendor and service provider relationships;
- Ensure vendors and service provider adhere to Public Safety policies, meet SLA standards and provide proactive framework for technology management, life cycle planning, incident handling and problem mitigation;
- Provide direct oversight of all Network Operations personnel, Public Safety NOCs, shared PSAC technology infrastructure and 911 telecommunication infrastructure;
- Provide direct oversight and governance of 911 telephony infrastructure, systems, services and service providers. Manage 911 telephony provider relationships, establish and maintain standards, track and measure KPI’s;
- Develop and improve policies and procedures to ensure Network Operations personnel are trained on the latest Public Safety network architectures, technologies, systems and services to ensure long-term supportability;
- Plan and track network and telecommunications expense and costs associated with technology expansion, improvement and comprehensive refresh;
- Collaborate with Public Safety Operations workgroups to ensure comprehensive support of Public Safety technology;
- Provide executive level reports on KPI’s, SLA’s, technology performance, life cycles, road maps and operational changes, tasks and projects.
- Manage special projects and initiatives as assigned.
- 8+ years of experience in network and telecommunications technology;
- 5+ years of experience in network or IT technology operations; 3
- Experience working as part of large-scale enterprise IT organization supporting mission critical services;
- Experience with network and telecommunications technology from Cisco, F5, Spectracom, Alcatel, Oracle, Avocent, Metaswitch;
- Strong proficiency in internetworking, routing/switching/load balancing, 911 telephony, DMS telephony switching, multiplexing, optical networks, SIP, VoIP, SMS, RTT, network and data center infrastructure, WAN and LAN management;
- Excellent problem-solving skills and attention to detail;
- Strong demonstration of negotiation and conflict management skills;
- Strong visual presentation skills;
- Proficiency in BMC Remedy or equivalent ITSM application;
- Proficiency in Microsoft Visio, Word, Excel, PowerPoint and Project;
- Excellent leadership and organization skills in an aggressive timeframe;
- Ability to be a systems thinker, attention to quality, and relationship and team building;
- Ability to interact effectively with stakeholders, technical staff, operations managers, project managers, and vendors;
- Strong and articulate verbal and written communication skills;
- Ability to interface with executive level management and give senior level presentations.
Vacancy expired!
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