Position Summary:Reporting to the Manager of the Call Center, the Telephone Operator is responsible for day-to-day switchboard telephone transactions, including responding to both clinical and non-clinical emergencies, on-call schedule directory look up. Handling all the Hospital Overhead paging requests, proactively monitoring the New York City's Hospital Emergency Radio outgoing 10/60 (major response event) notifications and transmit such events to the EM+ER team and Nursing Leadership. The TO is responsible for the switchboard department directory updates; responding promptly and affectively to customer inquiries or escalate to Manager.Position Responsibilities: Operate telephone switchboards dial or press buttons to make connections. Respond to directory assistance enquiries by locating the appropriate department, individual or service. Proactively answer calls in a courteous and professional manner. Handle patient information requests. Perform on-call schedule directory look up (AMiON). Respond to all clinical and non-clinical emergencies (Trauma Level 1 & 2, RRT, CPA, Stroke, STEMI, Surgical Airway, Fire Safety Alert, Infant Pediatric Security Alert, Immediate Evacuation, Active Shooter, etc. Monitor the New York City Hospital Radio for major response notifications and relay the reported incident to the EM+ER team and AOC. Ability to receive and effectively execute instructions from EM+ER, Charge Nurse, Hospital Administrator On-Call. Maintain the switchboard department directory database. Initiate and manage daily clinical emergency roll call. SWN/Onsolve daily roll call. Ensure all the Call Center hardware and software are operational and proactively addresses any issues to Manager and/or escalate to the vendor. Always follow established protocols and procedures. Demonstrate alertness and adaptability in a rapid changing environment with an always I can- do-attitude.Required Qualifications:High School diploma. 5+ years of relevant experience in any of the following areas: Health Care Facility or a large institutional Call Center environment or equivalent combination of education and experience. Interpersonal skills (ability to lead, motivate stimulate others). Excellent oral and written communication.#ChristineLL