Supervisor, National Field Support

Supervises employees and/or functions within an RSC department. Responsible for ensuring the RSC department maintains effective daily communications between the customer, technicians and other departments. Ensures staff relays and records information to field personnel. Manages and coordinates technical workforce job completion, customer complaint resolution and oversees improvement in customer satisfaction and technician satisfaction. Works daily with customer service, ROC and technical operations teams to increase efficiencies to reduce customer service problems. Subject matter expert on the autodispatch process, workload and workforce administration applications. Proactively assists employees in the department.