Retail Commission Sales

Essential Functions :

Be proficient in use of all POS systems including Search and Send and My Client.

Be proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.

Assist customers in all aspects of service, and qualify customer needs, figure out what's right for them by using steps of MAGIC & Fine Touch Selling.

Offer to put purchase on customer’s Macy’s charge account.

Suggest additional merchandise to compliment customer selection.

Maintain a professional attitude with sincerity and enthusiasm that demonstrates Macy’s commitment to our customer.

Participate in pre-selling and sales driving events including trunk shows to maximize sales.

Stay informed on current promotional events and sales.

Offer and promote benefits of extended service plan to all customers purchasing Fine Jewelry & Watches.

Use clientele program to maintain customer profile and contact information to increase personal sales and build solid customer base.

Perform all aspects of fulfillment process; including, but not limited to : picking, packing, labeling, shipping and BOPS.

Offer to call other locations if merchandise is unavailable within store or offer Search & Send.

Be knowledgeable of and perform sales support functions related to Jewelry (POS procedures, iPad, Operations, Asset Protection).

Ensure proper processing, presentation, organization, storing, and replenishment of stock. Maintain Recovery & Fill in Standards.

Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.

Perform other duties as assigned, including but not limited to watch sizing and ear piercing.

Adhere to asset protection programs and procedures to ensure audit compliance.

Perform functions in an efficient manner, as directed by the supervisor.

Regular, dependable attendance and punctuality.

Qualifications : Education / Experience :

High school diploma or equivalent preferred.

Previous selling experience is required, preferably in fine jewelry.

Communication Skills :

Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Excellent written and verbal communication skills.

Mathematical Skills :

Basic math functions such as addition, subtraction, multiplication, and division.

Able to use a calculator.

Reasoning Ability :

Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands :

This position involves constant moving, talking, hearing, reaching, and standing.

Involves standing for at least two consecutive hours.

Involves lifting at least 30 lbs.

May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.

Vision abilities include close vision, color vision, depth perception, and focus adjustment.

Other Skills :

Superior organizational and time management skills.

Must be able to multi-task in a fast-paced environment.

Must be able to build relationships and influence others.

Must possess a thirst for knowledge.

Ability to collaborate and function as a member of a team.

Must possess a strong sense of urgency.

Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours :

Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and / or holidays, based on department and store / company needs.

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time.

Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. including Macy’s and Bloomingdale’s will consider for employment qualified applicants with criminal convictions in a manner consistent with and .