Technical Support Consultant

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Description Use Helpdesk service management systems for call logging and requests Problem solve and troubleshoot technical issues on both PC & Mac systems Provide cloud and on-premise system administration for tools such as Office 365 and Microsoft Exchange Center Provide both telephone and remote desktop support to 200+ employees within NYC office 1-3 years of professional experience working in a Helpdesk/Desktop environment Experience within a process-mature environment (ITIL Environment) Cloud and On-Premise system administration (Office 365 and Microsoft Exchange Center) Understanding of Microsoft Active Directory Knowledge of networking and topologies such as WAN, LAN. TCP/IP, DNS, and DHCP Windows 10 and MacOS support experience Comprehensive knowledge of both PC & Mac systems Global advisory firm based in London with offices in NYC Opportunity to be mentored and coached by best-in-class technology teams. 1-year contract with strong potential to convert to hire.