Senior Employment Security Clerk (Hourly) - Albany

Minimum QualificationsMINIMUM QUALIFICATIONSEither 1. 60 or more college semester credit hours AND one year of full-time work experience in customer service; Or 2. a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service. Customer service is being defined as interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc. ## Duties Description

STANDARD DUTIES:The Senior Employment Security Clerk will:serve as a central point for disseminating general information and is responsible for handling all in-bound calls on a continuous basis;

perform a variety of functions related to the processing and review of contracts;

manage correspondence, preparing documents for imaging and updating files and records;

assist with various office functions. ## Additional Comments

Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evening and/or out-stationed assignments. ## Notes on Applying

To be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID# 83329 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.

Date Posted: 11/23/20Applications Due: 12/08/20Vacancy ID: 83329Agency: Labor, Department ofTitle: Senior Employment Security Clerk (Hourly) - AlbanyOccupational Category: Clerical, Secretarial, Office AideSalary Grade: HourlyBargaining Unit: ASU - Administrative Services Unit (CSEA)Salary Range: From $17.61 to $17.61 HourlyEmployment Type: Full-TimeAppointment Type: TemporaryJurisdictional Class: Non-competitive ClassTravel Percentage: 5%Workweek: Mon-FriHours Per Week: 37.5From: 9 AMTo: 5 PMFlextime allowed?: NoMandatory overtime?: NoCompressed workweek allowed?: NoTelecommuting allowed?: NoCounty: AlbanyCity: AlbanyState: NYZip Code: 12240Name: Ben NoreroTelephone: 518-457-1020Fax: EFax: 5184742871@fax.ny.govEmail Address: labor.sm.personnel.jva@labor.ny.govStreet Address: State Office Campus Building 12Street: New York State Department of Labor State Office Campus Building 12, Room 561