Lead Project & Program Manager

R0030418 Lead Project & Program ManagerOVERVIEWHealth Language is seeking a highly qualified Project and Program Manager for our growing multi-national Professional Services team working with clients in multiple countries. Reporting directly to the Manager (Client Engagements), the Lead Project and Program Manager must have proven customer relationship, business development, project management, and information technology experience, and will ensure the successful implementation of our business and project initiatives, as well as grow relationships with current and prospective customers and business partners.LOCATION: Waltham, MA or remote (preferably in EST)ESSENTIAL DUTIES AND RESPONSIBILITIESDrive the successful delivery of product, content, and service solutions to HL clients.

Recommend and follow consistent processes to meet key project metrics that measure mutual success for Health Language and our clients.

Act as internal team facilitator to ensure project deliverables are met.

Function collaboratively in matrix and/or cross-functional teams

Monitor customer and project success and proactively facilitate.

Facilitate project activities that address a specific customer’s needs to achieve full utilization and value from HL products while maximizing revenues and profit to HL

Maintain regular and proactive communication to clients to ensure the quality of service and expectations are being met and to ensure customers are getting the expected value from the HL products.

Understand and use project management tools, techniques, and processes for planning, scheduling, controlling, tracking, and reporting.

Channel communication from the client effectively through HL, ensuring a timely response to all parties involved.

Ability to understanding and interpret License Agreements, SLAs and Legal Language.

Ability to create/write SOWs that accurately reflect scope, time, cost, assumptions, deliverables and payment terms.

Ability to manage multiple projects at a time.

QUALIFICATIONSEducation:Bachelor’s Degree

Required Experience:5+ years project management experience, with proven ability to lead multiple time-sensitive initiatives in parallel

Proven experience successfully managing cross-functional projects

Operational experience preferred

Healthcare industry experience preferred

OTHER KNOWLEDGE, SKILLS, ABILITIES OR CERTIFICATIONS:Demonstrates assertiveness, confidence, integrity, and professionalism.

Proven track record on dynamic results-oriented teams.

Ability to engage and enthuse an organization to accomplish enterprise goals.

A “roll up your sleeves” approach. Unselfish team-player.

Strong communicator & presenter. Ability to present business and technical results clearly, completely and accurately.

Strong negotiation, presentation, and listening skills.

An innovative team player that is also comfortable working independently.

Relentless problem-solver who takes initiative and is a business oriented strategic thinker.

Ability to identify and assess alternatives.

Excellent interpersonal skills will be needed in order to build strong relationships.

Ability to understand customer use case and requirements.

Creative ability to get to “yes” in situations rather than simply presenting reasons not to deliver.

Have a “we can’t do X because of Y, but we can do Z” mindset that seeks solutions.

Preferred experience working in the healthcare industry or data migration, data modeling, medical informatics experience and/or exposure to use of healthcare terminologies.

MS Office, Open Air (Net Suite), Sales Force, Jira, Visio, MS Project

TRAVEL REQUIREMENTSAbility to travel 5%-20% required

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.