Front of House Guest Services

Job Description

We currently have a great opportunity for YOU to accelerate your success by joining our Business Services team located in our Colliers Head Office in Sydney.

The position provides a 5-star front of house, guest service experience to all staff and visitors. You will create the first impression our clients have of this well-respected brand as well as being a central and valued member ofour wider team. The right candidate will know how to make our guests smile, they will be bubbly, energetic and aim to make every customer interaction a positive one.

The position encompasses a variety of disciplines that will provide you with versatility, flexibility, opportunity and will open multiple career pathways that you may not have yet considered.

• Responsible for welcoming of clients, guests and employees to the office and provide a seamless experience upon arrival and departure
• Supporting our high standard client engagement approach through the coordination of meeting rooms, technology set-up in meeting rooms, event coordination & support all aspects of a memorable client experience
• Assisting with the management and maintenance of our client’s modern in house technology
• Offering outstanding corporate hospitality service including beverage service, instilling a culture of customer-centric service.

Qualifications

• Minimum 2 years’ Customer Service/Concierge experience in a similar role required within a professional services office environment or experience working in a premium service environment such as 5-star hotel, airline, or high-end retail
• Excellent verbal and written communication skills
• Highly proficient in setting up meeting room technology for client meetings
• Experience managing a switchboard phone system and multiple meeting room calendars
• Polished personal presentation is required

We are looking for someone with the ability to exceed guests’ expectations, show meticulous attention to detail, have flexibility, proficient computer skills and a positive “can do” attitude. You must be able to work both supervised and unsupervised.

The successful candidate will thrive in this friendly and fast paced environment and be rewarded for their proactive initiative & customer focus.

Additional Information