Banyan Botanicals is seeking an exceptional Quality Manager to oversee quality control and assurance at our two Albuquerque locations. Banyan Botanicals always seeks to produce the highest quality products that meet not only our highest expectations but those of our customers. The Quality Manager will be responsible for overseeing and leading Banyan’s Quality team and responsible for implementing quality systems and processes. This includes ensuring all released products are developed, manufactured, and distributed according to Banyan’s high-quality standards and in compliance with relevant regulations; the creation and maintenance of all material and product specifications; ensuring all processes outlined in the SOPs are followed; maintain and oversee all certifications, including cGMP and Organic; and act as an ambassador for overall quality awareness and improvement within Banyan. The Quality Manager will be the primary liaison with the FDA and local Health Departments and responsible for conducting all necessary corrective actions and reports.
Develop and/or maintain all quality systems and processes at Banyan's Albuquerque facilities.
Manage, develop and train the quality control personnel; oversees QC operations and all day-to-day personnel matters to ensure Banyan’s product standards of quality are met.
Manage and create all product and material specifications sourced by the company; manage the documentation and updating of SOPs, MMRs and other documents for the compliance of the FDA, organic, and Fair for Life organizations; review product handling to ensure quality compliance to established processes.
Act as overall authority on approval and rejection of raw materials, finished products, incoming ingredients, and packaging components based on internal specifications; perform thorough investigations on Out of Specifications (OOS) results.
Oversee Sanitation & sampling team activities
Responsible for the creation and monitoring of the QC Budget
Act as lead on HAACP/FSMA team and conduct internal mock audits and recalls; responsible for leading and creating recall process
Draft, edit, review, track changes and train employees on company SOPs
Main point of contact for government compliance and certifications (i.e. FDA inspections and organic certification inspections and applications); create reports summarizing findings and act as lead for CAPA follow-ups
Responsible for all external audits of contract manufacturers, laboratories, and suppliers (with Sourcing team); proactively meet, develop with contractor(s), and execute (also in collaboration with Sourcing team) Quality Agreements as necessary to ensure that all roles and responsibilities related to quality are defined and implemented between the Company and contracted firms prior to performing activities associated with the manufacture, packaging, labeling or holding of our dietary supplement product(s)
Review and approve internal bulk labels, internal finished product labels, and private labels in accordance with current federal regulations and other agency regulations
Work closely with the Customer Service Manager on all customer/product complaints; insure timely follow-ups and responsible for all SAE/AE reporting
Ensure testing is completed in a timely manner and is compliant with all applicable regulatory requirements.
Ensure proper communication between quality teams; communicate quality data and issues regularly and clearly with Operations and Herbal Affairs teams.
Identify and implement process/procedural improvements related to Quality Control functions to improve efficiencies and effectiveness. Collect and prepare data for metrics reporting to Banyan’s Leadership team.
Purchase, maintain calibration and maintenance of all laboratory instruments
Ensure all QC purchases are compliant with Banyan’s Social and Environmental Purchasing Policy; ensure that QC lab and processes meet Banyan’s SER principles.
Maintain current understanding of industry trends that affect production and quality of products.
Engage with trade organizations, such as AHPA, as needed.
Responsible for custody and safe keeping of Banyan materials
Adhere to Banyan’s values and social and environmental responsibility (SER) principles
Other projects and duties as assigned
Competencies – Knowledge, Skills and Abilities
Strong Leadership skills including the ability to build a harmonious team, create a positive work environment within the Quality department and collaboration and communication between departments
Ability to direct personnel engaged in inspection/reception of materials and compliance of quality
Excellent knowledge of standards and government regulations and organic certifications; familiarity with NSF and SQF helpful.
Interest in the market trends and dynamics of materials and sourced goods and their specifications
Ability to gather and analyze data.
Ability to bring people together and reconcile differences
Able to apply complex analytics and conceptual thinking skills to develop and evaluate options and implement solutions.
Strong project and time management skills
Excellent communication skills: the person in this position regularly converses and collaborates with co-workers and vendors and must express oneself and exchange information with clear direction and respect.
Coordination/Planning – Coordination between multiple teams and departments is required. Planning the year calendar and quarterly goals is required
Organization/Teamwork – Ability to work with the operations team to successfully protect and ensure the efficacy and quality standards of the company.
Self-Initiation – must be able to work independently and self-start projects while maintaining clear reporting to Director of Herbal Science & Research and Director of Operations.
Resonates with Banyan’s Mission and Values and what it means for us to be a B Corp and Fair for Life certified
Position requires domestic and international travel.
Bachelor’s or Master’s degree in Quality Assurance or a science field (Biology, Botany, Chemistry, etc); an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
5+ years of experience managing quality and/or regulatory department in dietary/herbal supplements or food manufacturing, with extensive experience and understanding of cGMP regulations and
Training in herbalism, botany or extensive experience with botanicals is preferred.
Experience with Organic and other certifications (non-GMO, Kosher, etc); experience with cGMP certification is strongly preferred.
HACCP/FSMA Qualification strongly preferred, PCQI
Microbiological background or background in environmental sampling
Excellent computer skills and comfortable learning new software
Familiarity with HPLC, HPTLC, and FTIR strongly preferred.
Proficiency/conversational skills in Spanish is helpful.
Math skills. Must be proficient with numbers
Familiarity with sourcing and vendor relationships as it pertains to quality specifications
Position is based in Albuquerque, New Mexico.
Physical Requirements (not limited to)
This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
Ability to lift and carry up to 20 pounds on an infrequent basis
Ability to sit for prolonged periods of time; a stand-up desk is available upon request
Ability to see details at close range (within a few feet of the observer); Ability to match or detect differences between colors, including shades of color and brightness.
Must be able to detect, inspect, identify operational function of equipment, discern, determine, perceive, identify, recognize, convey, converse with, express oneself and communicate with team members and exchange information with or without accommodation.
Must be able to work around moderate noise level.
Ability to travel (domestic and international)
This is a full-time position based in Albuquerque, New Mexico.
Salary is commensurate with the delineated duties and the candidate’s experience and ability.
Banyan Botanicals' benefits package includes health, dental and vision insurance, paid vacation time, sick pay, 401k, and other employee incentives.
Please have a look at our website and familiarize yourself with our company before applying: www.banyanbotanicals.com
Apply here with your résumé and cover letter: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=9b490718-fea7-4bda-bfed-decea1dd167a&ccId=19000101000001&lang=enUS&selectedMenuKey=CurrentOpenings
About Banyan Botanicals
Banyan Botanicals is an industry leading Ayurvedic Lifestyle and wellness company. We are driven by our mission to help people achieve and maintain optimal health and well-being. As a certified B Corporation, we serve the growing communities of Ayurveda and Yoga by offering sustainable, organic herbs and products, and providing accessible and inspiring educational content to our audience. We take pride in the fun, friendly, fast-paced work environment at Banyan where collaboration, respect and teamwork are the undercurrents of the workday. We are looking for bright, motivated, and enthusiastic individuals to join our growing team.
Banyan Botanicals is Committed to Diversity and Equal Employment
At Banyan Botanicals, we honor the uniqueness of every person and believe that greater diversity strengthens our team. Banyan Botanicals provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, Banyan Botanicals complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.