Description Robert Half is seeking a highly motivated and detail-oriented Collections Specialist to join our finance team on a contract-to-permanent basis. This is an excellent opportunity for someone with strong communication and negotiation skills to make a significant impact on our financial operations.Job Summary:As a Collections Specialist, you will be responsible for managing and optimizing our company's accounts receivable processes. Your primary goal will be to ensure timely collection of outstanding debts, reduce delinquencies, and maintain positive relationships with clients. This position starts as a contract role with the possibility of becoming permanent based on performance and business needs.Key Responsibilities:
Account Review: Review customer accounts to identify outstanding debts and delinquent accounts.
Collections: Contact customers via phone, email, or mail to follow up on outstanding payments and negotiate payment arrangements.
Payment Posting: Accurately record payments received and apply them to the appropriate customer accounts.
Billing Discrepancies: Investigate and resolve billing discrepancies or disputes, collaborating with other departments as needed.
Customer Communication: Maintain a professional and respectful relationship with clients, answering inquiries and providing necessary documentation.
Collections Documentation: Document all collection activities, including call logs, emails, and payment agreements.
Debt Aging Reports: Regularly review and analyze accounts receivable aging reports to prioritize collection efforts.
Recommendations: Provide recommendations on when to escalate collection efforts or initiate legal action.
Reporting: Prepare and present regular collections reports to the finance team and management.
Process Improvement: Suggest and implement improvements in collections processes to maximize efficiency and effectiveness.
High school diploma or equivalent; some college-level coursework in finance or a related field is a plus.
Proven experience as a Collections Specialist or in a similar role.
Strong negotiation and persuasion skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Knowledge of relevant laws and regulations related to debt collection is a plus.
Proficiency in Microsoft Office and collections software is preferred.
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