-
ID
#17212808 -
Job type
Contract -
Salary
TBD -
Source
Electronic Consulting Services, Inc (ECS Federal) -
Date
2021-07-23 -
Deadline
2021-09-21
End User Support Specialist I
New Mexico, Albuquerque, 87101 Albuquerque USAContract
Vacancy expired!
ECS is seeking an
End User Support Specialist I to work in our Albuquerque, NM office. Job Description: ECS is currently seeking several End User Support Specialist I to support newly awarded contract in Albuquerque New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations. The Specialist will provide Basic Field (Win/Mac/Mob/CSU) to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks. Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems. Support the agency Local Area Network (LAN) Administrator with server maintenance and administration. Require general knowledge of network products including, but not limited to, Novell, CISCO, and UNIX. It has been and continues to be the policy of ECS to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law. Required Skills:- Must be a U.S. Citizen.
- Must have a HS Diploma and at least two years of experience relative to the requirements.
- Ability to be cleared at the TOP SECRET (TS) or DOE Q/L level and the ability to maintain clearance throughout the life of the contract.
- Active Clearance at the TS or DOE L level a plus.
- Provide support in responding to system user requests for assistance.
- Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
- Provide support to install and provide basic support for approved PC software.
- Perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.
- Be able to take customer issues and log them into the ticketing system.
- Remain calm during chaotic situations and be able to help and then change the attitude of a frustrated customer
- Be able to communicate with customers through phone, chat, e-mail or other methods to record their issue and resolve it
- Require general knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.
Vacancy expired!
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