Help Desk Coordinator 1

NJDOHHelp Desk Coordinator 1Trenton, NJ 08618Till Dec 2021 (Multi year Long term)Pay rate:$17.40/hr-W2Full-time professional work experience as a break/fix desktop support representative. Must be able to work on site 100% This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.This position is not purely phone support and will be 100% on site at the address listed.Project will extend beyond the current dates based on future anticipated funding.

• Current professional experience supporting and troubleshooting Windows 10 -Required 2 Years
• Current experience troubleshooting pc hardware issues-Required 2 YearsCurrent experience performing software installation and troubleshooting Required 2 Years
• Recent support of the most recent Microsoft Office Suite- Required 2 Years
• Experience imaging computers and physically setting up computers/monitors Required 2Years
• Current experience using remote assistance tools such as Quick Assist or GoToAssitDesired 2 Years
• Possesses user friendly customer service skills Required 2 Years
• Experience with Absolute Computrace Nice to have 1 Years
• Experience with hard drive encryption tools such as Bitlocker Nice to have 1 Years