Job Title: Help Desk Coordinator 4Job Location: Trenton NJPosition Type: Longterm Contract Full-time professional work experience as a break/fix desktop support representative. Must be able to work on-site 100%This requisition is for 2 positions.This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application, and Internet connection issues via phone, e-mail, and remote connection or in person, and walk user through the problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.This position is not purely phone support and will be 100% on-site at the address listed.The project will extend beyond the current dates based on future anticipated federal grant funding.
