MI20 - Contact Center Sales Inbound II

Customer Care RepresentativeOur client a manufacturer of equipment and fitting for Compressed Gases Storage and Control. The Company operates worldwide. They are looking to hire a Customer Care Representative.The Customer Care Representative is responsible for sales order entry and customer support via phone and email. In addition, the Customer Care Representative acts as a source of information and support for the sales team.Major Duties:Review, verify and enter customer purchase orders into SAP. Provide customers with timely order confirmations containing ship dates of each line item. Provide shipping department with pick sheets; communicate order details and requirements, ensuring on-time delivery. Process back-orders upon receipt of goods from Italy. Provide telephone and email support to all customers. Provide sales team with in-office support by relaying order status, pricing information and customer concerns. Field customer complaints and initialize problem resolution. Coordinate production and shipping schedules to meet customer due dates. Create and maintain customer-specific reports. Assist A/R with collections on past due accounts. Issue RMA and coordinate return of goods.Minimum Requirements : Excellent written and oral communication skills. Willingness to speak with customers on a daily basis. gas industry. Computer competence. Working knowledge of SAP Reference: ISO 9001 Approved LW is a must.Why Kelly ® ?As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.