-
ID
#12639082 -
Job type
Permanent -
Salary
$40,000 - $65,000 -
Source
Syntagma Group -
Date
2021-04-06 -
Deadline
2021-06-05
Desktop Support Technician
New Jersey, Somerset, 08873 Somerset USAPermanent
Vacancy expired!
Looking for field engineers who have prior experience working with, and supporting Senior Executives and VIP users within an organization.
Benefits: Step into this role and you're joining a company committed to providing a fun and challenging work environment. This is truly a fast-paced company where the business is continually expanding, and that means big things for your career. This position offers the chance to work with some wonderful people on very cutting edge projects. The company also offers virtually limitless growth opportunities, as well as very competitive compensation and outstanding benefits that include:Job Duties and Responsibilities:- Helping our Clients when they need assistance with various technology.
- Update and prioritize support tickets and communicate with clients on a daily basis or as required until issue is resolved.
- Supports PC’s, printers, phones, conference room equipment and other end user equipment including iPhones and Android smart phones
- Knowledge of Apple hardware, Mac OS X, IOS iPhones and iPads is required
- Takes initiative and drives all aspects of technical support inquiries in order to meet customers’ requirements and deliver superior client satisfaction.
- Ensure technology is ready for all meetings
- Provide guidance and assistance to new employees
- Workstation and peripheral diagnostics and support
- Escalate customer issues through the proper channels.
- Maintain client security levels and confidentiality of information.
- Follows up on key users requests and performs a daily walkthrough for “high visibility users”.
- Microsoft Certifications - Certification preferred but not required
- Minimum of 1 years of experience working on a technical help desk or equivalent
- Minimum of 1 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
- Minimum of 1 years of field experience
- Experience with remote solutions, such as Citrix, Terminal Server and VPN
- Experience with VOIP Phones
- Experience with POS equipment
- Experience with wireless and switching
- Experience with Apple Hardware and MAC OS
- Ability to provide consistently excellent customer service and professionalism
- Excellent written and verbal communication skills
- Able to quickly assess situations to pinpoint the scope/source of technical issues in a fast paced environment.
- Must be dependable and able to work both individually and in a team environment.
- Must possess strong sense of ownership of client relationships.
- Positively represent the company to clients and provide empathetic and friendly customer service at all times.
- Possesses excellent time management
- Must be able to act and display a sense of urgency as appropriate
Vacancy expired!
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