Urgent hire IVR VOICE ENGINEER Rosemont, NJ 08556

Job Description: Submission WITHOUT ANSWER to below questions will be straight away rejected: Candidate has confirmed to work onsite from day 1 Yes/ No Exp. in IVR contact center Exp. in CISCO - Contact Center Management Exp. in UCCX Exp. IPCC Express Exp. in Calabrio Recording Services and Support NEED - IVR VOICE ENGINEER MUST HAVE SKILLS SYNOPSIS - RESUME WITHOUT SYNOPSIS WILL BE STRATIGHT AWAY REJECTED Candidate has confirmed to work onsite from day 1 Yes/ No Exp. in IVR contact center Exp. in CISCO - Contact Center Management Exp. in UCCX Exp. IPCC Express Exp. in Calabrio Recording Services and Support Job Description: Design, implement and maintain complex CISCO UCCX and 3rd Party contact center applications for use in call centers Assess, design and document technical requirements supporting business needs. Provide team support and process improvements through individual contributions Perform otperson related duties as assigned by leadership Strong Knowledge on UCCX11.6 ,12.5 ,12.6 versions Strong working knowledge of Cisco Contact Center Components including Cisco finesse, CUIC, Application management, Script management, DRS, Script editor, UCCX administration and reporting Knowledge on wallboards and Informix DB Strong knowledge on Calabrio Recordings Administration and support role. 2-3+ years of experience in tperson areas of unified communication, VoIP support, with hands-on experience in troubleshooting Cisco UCCX Experience with CUIC or similar contact center reporting platforms Very Good understanding on IVR Call flows and able to create new scripts Good knowledge on Oracle / SQL Database Working knowledge with network monitoring and troubleshooting tools like solar winds Knowledge on RTMT tool Knowledge on web ex soft phone Additional Sills: Skills: Category Name Required Experience No items to display. SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.