Customer Account Representative

Job Description

We have a Customer Account Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to customers and selling products and services.

Salary range: $43000 - $53000 per year.

• Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement.
• Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
• Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner.
• Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
• Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions.
• Suggest potential products and services to management by collecting customer information and analyzing customer needs.
• Address any issues that may arise and escalate to management for their engagement and support.
• Handle other duties as needed.
• Attract potential customers by answering product and service questions. Suggest information about products and services.

Qualifications

• Positive, customer-minded individual with a passion for serving.
• High School Diploma / GED required.
• 1+ year of Customer Service experience.
• Professional experience in a call-center/client support environment a plus.
• Strong problem-solving abilities and attention to detail.
• Proficiency in MS Word & Excel
• Excellent interpersonal, verbal, and written communication skills.
• Able to prioritize, multitask, and manage time effectively.

Additional Information

• 401(k) Matching
• Dental Insurance
• Employee Assistance Program