ID
#19049410
Job type
Permanent
Salary
TBD
Source
MAXIMUS, Inc.
Date
2021-09-02
Deadline
2021-11-01

Director, Process Architect (Business Process Management)

New Jersey, Princeton, 08542

Permanent

Vacancy expired!

Maximus continues to grow our Digital Solutions organization to better serve the needs of our organization and our customers in the government, health, and human services space. Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy. We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations. We believe that great outcomes define our success. We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions.

The Director Process Architect is responsible for delivering digital transformation results by managing a team of managers and potentially serving as the lead Process Architect on a project-by-project basis. The Director Process Architect will understand the needs of the business, capabilities of digital products, and will groom and prioritize the digital backlog to ensure maximum ROI is delivered to digital customers. Success within this role will be measured upon digital benefits delivered and cost to deliver them, the ability to professionally develop direct reports, accurate planning and budgeting, and to add value to the Team. This role reports to the Senior Director of the Self-Service Citizen Experience Pillar for the Digital Solutions Department.

Essential Duties and Responsibilities:

Manage a team that enable digital transformation benefits to customers through the on-time and on-budget delivery of digital solutions to our customers. Responsible for professional development by providing coaching and identifying new opportunities for growth for direct reports.
Partner with team customers to identify new digital transformation opportunities and quantifying benefit potential.
Create and maintain a prioritized backlog of digital transformation opportunities and document business requirements for to-be-automated processes.
Manage resource forecasting and budgeting for the Process Architect team.
Interact with senior management to report on progress towards achieving team goals.
Establish, monitor, and continuously improve standards for the methodologies, processes, and tools used to identify and design digital transformation opportunities; seek opportunities for continuous improvement.
Quantify benefit potential and use ROI analysis to aid in project approval and prioritization.
Serve as the point of coordination between the technical delivery team (to ensure they understand the Product Backlog) and the customer (to ensure delivery maps to their priorities)
Create plans for and conduct/support user acceptance testing and change management.
Provide project management services to ensure all stakeholders understand the financial and delivery status of the project and contribute to risk identification and mitigation.

Minimum Requirements:

Bachelor's degree in related field required.
10-12 years of relevant professional experience required.

A committed and diverse workforce is our most important resource.

MAXIMUS is and Affirmative Action/Equal Opportunity Employer.

MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

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