Contract Lifecycle Management Operations Manager (JR1022023)

Job Description

Broadridge is hiring! We are currently looking to hire our next

Are you passionate about joining our growing team? If so, please read below!

CLM Implementation and Operation

• Serve as a critical member of the project team to implement and migrate to a new enterprise-wide Contract Lifecycle Management system, including collaborating with cross functional departments such as Legal, Sales, Sales Operations, Account Management, IT, Procurement and Finance Departments, and Broadridge’s CLM vendor
• Handle the configuration, operation and maintenance of Broadridge’s CLM system, including its integration with other business systems and tools
• Deliver on ad hoc contract management requests and special projects, reporting and status inquiries
• Participate in assessing, refining and executing on future business requirements for the CLM system
• CLM Support and Training
• Provide first level support for CLM training, data requests and dashboards / reporting
• Triage CLM system-related requests and provide broad day-to-day support for end users, including coordinating troubleshooting support with the IT Department and the CLM vendor
• Onboard and train new users (both technical and non-technical) on the CLM system functionality and related processes
• Assist in developing CLM training materials and user manuals, and implement a train-the-trainer model
• Contract Templates, Processes and Practices
• Run the company’s templates, playbook terms, and clause libraries for its commercial contracts with customers, partners and suppliers
• Design and configure new contract templates and process workflows
• Develop and use a strong working knowledge of Broadridge’s Legal, Sales and Procurement business and contracting processes
• Maintain governance of CLM solutions and drive contracting standard methodologies across the business to improve quality, accuracy and efficiency

• Bachelor’s Degree from an accredited institution
• At least 2-5 years of relevant experience as a CLM systems administrator, preferably in the corporate legal or IT department of a company in the financial or technology sectors, or as a systems administrator of other similar business applications
• Experience in leading or actively participating in the implementation of a CLM system is strongly preferred (Icertis, SpringCM, Conga, Apttus, Agiloft, OnBase)
• Experience with developing and implementing system driven workflows
• General knowledge of sales processes
• Experience in change management
• Experience in integrating with CRM and other sales-related platforms
• Knowledge of Salesforce.com system, application data model, and data management standard methodologies
• Experience integrating with Salesforce.com, including knowledge of application and data management
• Knowledge of commercial agreements and legal terms and conditions

• Strong oral and written communication and interpersonal skills
• Analytical skills and comfort with multiple data sets, with the ability to draw conclusions and make informed recommendations
• Detail oriented, with strong organizational and project management skills
• Ability to promptly identify and solve software and process problems
• Ability to multi-task and to work independently in a fast-paced environment and prioritize workflow based on company’s business objectives and priorities
• Willingness and ability to automate repetitive tasks
• Capable of interacting with and establishing the respect and confidence of colleagues in different functions and at various levels #ME-LI1

Additional Information

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