-
ID
#19054828 -
Job type
Permanent -
Salary
TBD -
Source
Benjamin Moore and Company -
Date
2021-09-02 -
Deadline
2021-11-01
Desktop Support Technician
New Jersey, Montvale, 07645 Montvale USAPermanent
Vacancy expired!
- Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
- To assist all Benjamin Moore internal customers with any logged IT related incident when called upon.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Ability to find creative solutions to technical challenges and implements solutions.
- Accurately record, update, and document requests using the call management system.
- Install and configure new IT equipment.
- Resolve incidents and perform upgrades on different types of software and hardware
- Troubleshoot and resolve incidents with printers, copiers and scanners
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- Build and maintain a good working relationship with other departments and employees, keeping them informed and updated on the progress of resolving outstanding issues.
- Create, maintain, and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
- Exhibit a flexible approach to working on a rotation basis and provide necessary coverage where needed.
- Be flexible with location and hours worked.
- Willingness to travel to Benjamin Moore corporate facilities throughout North America to implement and provide support for all IT initiatives as needed (less than 20% travel).
- Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes and that are appropriate for development.
- The ability to follow and work within relevant policies and procedures.
- Participate in an Annual Performance Development Review Process.
- BA in Computer Science or equivalent
- Desired ITIL foundation knowledge, network + (TCP/IP knowledge) preferred
- 5-7 years' experience in Technical Services field with including planning of resources and supporting corporate systems.
- Strong organizational and communication skills
- Apple OX X Operating system support, mobile device experience (Apple, Android, Microsoft) preferred
- Demonstrated knowledge in planning, implementing, supporting, and managing resources for second/third level technical services environment.
- Comprehensive knowledge of desktop and IT peripheral industry including key trends in software and hardware deployment and IT managed services.
- Strong professional presence, good customer service skills and business acumen.
- Comprehensive knowledge of MS Windows based applications, supporting corporate environment.
- Ability to demonstrate practical troubleshooting and problem analysis techniques
- Attention to detail and the ability to demonstrate drive and initiative
- Excellent knowledge of customer service best practices
- Willingness to work flexibly and with enthusiasm
- Ability to prioritize, manage and perform under pressure to meet SLA's
Vacancy expired!
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