Customer Service Associate

Job Description

Job Duties & Responsibilities:

The Customer Service Associate provides first class customer service to consumer and business customers for Bosch Thermotechnology in North America.

• Provide support and service over the phone and in email to customers and sales staff
• Pre-order and post order sales support as necessary based on customer inquiries
• Take ownership of order from point of call to receipt of shipment at customer address
• Order entry based on specific customer requests. Requires attention to detail
• Communication with the customer regarding availability, anticipated delivery and other products needed to support their order
• Assist customers with product/part selection and provide detailed product information in order to maximize the sales potential of each call
• Adheres to Program guidelines and processes for Call Quality and Order Accuracy.
• Navigate customers through our website and other self-service options.
• Perform other duties and responsibilities as necessary.

Other Workplace Considerations:

• Work schedule may vary based upon business needs.

Qualifications

Basic Qualifications:

• High school diploma or GED.
• Minimum 3 years in a customer support role.
• 3+ years of experience with Word, Excel and Outlook.

Preferred Qualifications:

• Inside sales orcall center experience.
• Experience in HVAC/ Hydronic Heating Industry.
• Experience with CRM, SAPor other ERP systems.
• Strong customer orientation, communication skills and ability to function as a member of a team.
• Diplomatic and strong interpersonal skills to handle customer escalations in a professional manner.
• Ability to communicate effectively, both orally and in writing.
• A positive attitude and mindset toachieve individual and departmental goals.
• Organization, attention to detail, and an overall sense of urgency and ownership.
• Strong problem solving and critical thinking skills. Willingness to take initiative.
• Comfortable with change and leading from where you are.
• College degree.

Additional Information

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.