Position Overview:Job Role: Deskside Support Engineer Job Location: (Remote) - Jersey City, NJ. Job Description:“This role requires that all successful applicants be fully vaccinated against COVID-19 as a condition of the engagement and provide proof of such vaccinations within 3 days of commencement of services.”This would be based exclusively on job location in Fieldglass/Workday.Title: Production Management Level 3.It is a Deskside Support roleDeskside Support Services (DSS)-Onsite and Remote Support Description:The DSS (Deskside Support) Team provides technical onsite and remote support to dispatched technicians and directly to Wealth Management users in the Jersey City and NYC locations. This includes the diagnosis of user problems related to specific supported hardware, software, and networking services.Responsibilities include:#Remotely assist a dispatched tech with installation, troubleshooting and problem resolution.#Assist with hardware configuration, installation, removal, relocation, and reassignment.#Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications.#Provide remote support for Jersey City/NYC infrastructure projects involving assets securing, data cleansing and evidence collection for equipment relocation or removal.#Ticket administration, timely updates, accurate closures, and queue management.#Verify the dispatched technician, work order, targeted equipment, and location.#Record the dispatched technician onsite check-in and check-out times.#Document all work activities, asset information and evidence collection.#Take ownership of ticket that requires customer follow-up.#Follow-through on tickets that require 3rd party resolver or escalation.#Available to support off hours/weekend onsite and remote activities.#Assist with onsite secure shipping and asset disposal events.#Perform hardware survey and inventories.#Identify, trace, and troubleshoot network connections via patch panel (plus to have but not necessary)Knowledge & Experience:#Good knowledge of IT equipment hardware and peripherals.#Good knowledge of PC internal components including depreciated and current models.#Working knowledge of operating systems, protocols, desktop admin and MS office suite.#Basic understanding of networking devices, and TCP/IP protocols.#Adept at reading and interpreting knowledge base documents, technical manuals, and procedural documentation.#Hands-on hardware troubleshooting, remote desktop and phone support experience is a plus.Qualifications:#Bachelor's degree and/or extensive relevant experience.#Minimum of two years of proven work experience as a computer technician and end user services, working within a team-oriented, collaborative environment.#Excellent Microsoft Windows, Office support and troubleshooting experiences.#Excellent verbal and written communications skills.#Intermediate knowledge of network architecture and topologies#Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).#Shell scripting experience a plus (Windows PowerShell, Perl, Windows CMD line)