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ID
#17812323 -
Job type
Permanent -
Salary
TBD -
Source
NICE Systems -
Date
2021-08-03 -
Deadline
2021-10-02
Customer Operations Manager
New Jersey, Hoboken, 07030 Hoboken USAPermanent
Vacancy expired!
We are looking for a Great Customer Operations Manager to be part of the Customer Operations Office to lead internal projects, business analysis and process improvements.
Ideal candidates are resourceful, visionary and driven.Responsibilities:- Design and execute processes that meet our business initiatives and ensure continuance improvement
- Transform & operationalize Strategy into standard practice with measurable KPIs - Focus on post sales units: Professional services, Customer Support, Cloud Operations and Customer Success
- Lead E2E Projects and implementations of internal processes, methodologies and tools to improve business performance
- Analyze operational & financial data to identify business insights & opportunities for process improvement
- Ensure process adoptions
- Measuring the efficiency of systems and procedures
- Complete accountability and management of global complex projects working closely with IT
- Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
- BS in Business Management or relevant field
- At least 5 years of experience as an Operations Manager/Business Process Manager in the Professional Services/ Customer Support domains
- Strong data and analytical skills, with the ability to combine business understanding and technology
- Strong managerial skills and experience in matrix management
- Excellent understanding of Business processes / Good technical background and experience
- Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
- Good knowledge of operations management
- Dynamic, self-learner, team player with a proactive, flexible and creative approach
- Hands-on experience supporting systems use and operations
Vacancy expired!
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