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Job#: 1268065

Job Description: Description:

Our client is a digital learning company that draws on its more than 100 years of educational expertise to offer solutions which improve learning outcomes around the world. McGraw-Hill Education is the adaptive education technology leader with the vision for creating a highly personalized learning experience that prepares students of all ages for the world that awaits. The Company has offices across North America, India, China, Europe, the Middle East and South America, and makes its learning solutions available in more than 65 languages.

ALEKS Corporation is a leader in the creation of Web-based, artificially intelligent, educational software. ALEKS assessment and learning technologies were originally developed by a team of cognitive scientists and software engineers at the University of California, Irvine, with major funding from the National Science Foundation. ALEKS is founded on groundbreaking research in mathematical cognitive science known as Knowledge Space Theory. Through adaptive questioning, ALEKS accurately assesses a student's knowledge state and then delivers targeted instruction on the exact topics the student is most ready to learn.This is not a data entry position. The ALEKS Order Fulfillment department accepts and processes online orders from our K12 customers (K12 schools and districts). The Order Processor I will be responsible for the handling and processing of orders throughout the entire fulfillment process. This process includes verifying that key pieces of order-related information have been collected, communicating with customers when information is missing or incomplete, and fulfilling the order by provisioning digital subscriptions into the customer's account.Critical Functions:• Process orders according to department guidelines and policies; ensure orders are processed within the department's estimated turnaround time.• Provide direct support, normally by telephone and email, to users of ALEKS, including instructors, teachers, administrators, students, as well as Sales team.• Participate in trouble-shooting complex problems with the Senior Order Processor and various team members.• Carefully manage digital inventory in accordance with company policy.• Develop and maintain a high level of knowledge regarding the ALEKS product and ordering system.• Ensure the integrity of order data is maintained through strong attention to detail.• Provide various reports (typically in Excel) to the Order Fulfillment Supervisor and Senior Order Processor.Required SkillsA successful candidate will have:• Bachelor's degree or equivalent work experience.• Two plus years of customer support experience with both e-mail and phone contact.• Two plus years' experience processing orders, managing digital inventory, accepting and handling Purchase Orders and Credit Card information, and/or related experience.• MS Office experience is required (Outlook, Word, and Excel).• Handle high volume of calls, emails, and workload in a fast paced-environment.• Strong written and verbal communication skills.• Ability to explain customer related issues verbally and in writing.• Great attention to detail.• Ability to manage assigned duties on a daily basis, which consists of balancing multiple tasks and deadlines.• Keep continuous accuracy of all data processed.• Must be capable of taking on additional responsibilities and/or tasks on a daily basis or when business requires.• Strong memory skills required due to the substantial amount of information (ability to data scrub an order).• Follow current procedures while being able to pick-up new processes and apply them accordingly to perform your work.• Perform primary job functions under minimal supervision.• Ability to navigate multiple monitors.• Great note-taking skills.• Great organization skills.• Outside the box mentality.• Receptive to feedback.Experience in the following is a plus:• Sales force experience• Knowledge of Linux/Unix and MySQL• Experience using ALEKS

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

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