Senior Director, Client Services

Job Description

The Senior Director, Client Services will play a key role in servicing our clients, which include brands across film, television, streaming, media, and entertainment. The person in this role has to be knowledgeable and curious about the ever-evolving digital universe while possessing an enthusiastic, eager-to-learn and ego-free attitude in order to oversee and collaborate with multiple departments.

This role will focus on building and maintaining client relationships, account profitability, digital strategy, excellent client service, cross-selling of services and products, and team/employee development. You’ll help to pinpoint Brigade growth areas, and understand the spoken and unspoken needs of our clients - improving the agency’s offering.Ultimately,your leadership will further push the envelope in agency services and capabilities.

• Lead Brigade’s Social Media, Paid Media, and Account Management teams
• Develop and maintain strong relationships with existing clients
• Actively contributes to the new business process; from strategic input to acting on leads generated to turn them into tangible opportunities.
• Identify new business opportunities with existing and prospective clients.
• Pitch Brigade’s capabilities via in person presentations, screenshares, calls, and conferences
• Ensurethe delivery of excellent client service and satisfaction, as well as the delivery of consistent standards of excellence across Brigade’s largest accounts
• Overseeimplementation of digital marketing campaigns from concept to completion, ensuring that agency work stays on strategy - while following client and agency best practices and guidelines
• Showcasethroughleadership to drive innovation and support the development of the team
• Stay on top of industry trends,competitive set, events, new technologies,andunique opportunities
• Collaborate with agency CEO to negotiate scopes of work
• Concurrently supportthe operational effectiveness of campaign budgets and addressissues as needed, to ensure account profitability and revenue optimization
• Work closely with HR to attract new talent to Brigade; activelyparticipatein candidate interviews and projects

Qualifications

• 8+ years experience in a digital marketing role
• Impeccable attention to detail; service-minded and team-oriented
• Strong leadership skills, with the ability and passion to structure, develop, and motivate individuals and teams
• Comfortable working with large, top-tier brands and presenting to senior executives, as well as providing ongoing strategic guidance to clients
• Problem-solving mindset, able to tackle the unexpected
• Intimate knowledge of the digital marketing mix, including but not limited to social media, content, paid media, digital publicity, digital creative, and analytics
• Experience in managing budgets, staffing, and resources
• Entertainment experience a plus
• Track record of forward and innovative thinking
• Great collaboration and relationship-building skills
• Operatewell independently, with a proactive and enterprising attitude
• Ability to multitask, set priorities, revise plans when necessary and handle work responsibilities in a positive, timely,and efficient manner
• Strong written, verbal, and presentation skills

Additional Information

Brigade offers a comprehensive benefits package including health, dental, vision, 401K, vacation, sick and paid holidays.