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  • ID
    #13530891
  • Job type
    Full-time
  • Salary
    TBD
  • Source
    Broadridge
  • Date
    2021-04-21
  • Deadline
    2021-06-20

Vacancy expired!

Job Description

Broadridge is growing. We are seeking a Client Service Support Specialist to join our team. This person can work remotely or join the team in our Deer Park, Long Island, NY office, located at 51 Mercedes Way. You will be working on our Client Facing team managing internal and external clients as well as checking the accuracy of forms and entering data into a tracking database. You should be experienced working in a high-pressure, high-volume environment where accuracy is paramount.

Responsibilities:

  • Guide clients through Broadridge’s various product offerings.
  • Craft e-mail templates for Broadridge customers using HTML.
  • Display successful time management skills and maintain an ability to multi-task.
  • Work with a variety of internal applications to provide clients with samples of Broadridge products.
  • Monitor the effectiveness of systems, policies and procedures and make appropriate recommendations to ensure daily operations are efficient.
  • Coordinate testing for process enhancements.
  • Work collectively within a team environment while also managing your own dedicated client deliverables.
  • Maintains a demeanor of professionalism at work and begins to adopt Best Practices.
  • Share ideas for process improvement and process efficiencies.

Qualifications:

  • 1-2 years of HTML, CSS experience
  • Experience creating e-mail templates or document management
  • Bank, Brokerage, Regultary or Fintech Industry knowledge
  • Prior experience in a large matrixed environment.
  • Proven proficiency in maintaining clients, high client satisfaction and overall client advocacy.
  • Strong use of MS Office suite of products.
  • Extremely detail oriented, ability to multi-task and excellent follow-up skills.
  • Adobe Acrobat is a plus.

Broadridge Benefits

  • You will receive an excellent benefits package which starts as of date of hire, including comprehensive healthcare (medical/prescription drug, dental, and vision), wellness benefits, life insurance, tuition reimbursement, disability benefits, 401k with company match and much more.
  • You’ll enjoy a generous paid time off program including vacation, personal holidays, sick time and paid company holidays.

Why should you join Broadridge?

  • Since 2015, Broadridge has been named by FORTUNE as one of the 'World's Most Admired Companies.'
  • We have also been rated as a 'Best Company to Work for' in NY State for 10 consecutive years.
  • More than 5,000 brands entrust us to deliver essential communications to their clients.
  • We will provide you with a platform to build strong professional working relationships with clients, fellow associates and management.

Additional Information

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status.

"Everyone Benefits from Diversity & Inclusion.

Diverse & Inclusive Teams Drive Growth."

US applicants: Click here to view the "EEO is the Law" poster.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to [emailprotected]

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