Assistant Manager - Optical

Job Description

• Greet customers in a friendly manner and ensure high quality customer service.
• Instruct customers on insertion and removal of contact lenses according to company protocol.
• Provide contact lens patients information on the care and maintenance of their new contact lens.
• Accurately and completely enter contact lens orders in the POS system.
• Promote sales of the Eye Care Club.
• Ensure all customer paperwork is completed accurately to prevent cash overage/storage.
• Assist in dispensing eyeglasses and contact lenses to customers, where applicable by law.
• Manage contact lens supplies.
• Ensure all company portal functions are done accurately on a daily basis, which includes; appointment scheduling, rebooks, confirmation call backs, training assessments, store tasks and questions from managed care and the labs etc.

Qualifications

• Retail and/or Optical experience is preferred.
• Strong customer service skills.
• Able to give instruction in a clear and concise manner to customers.
• Ability to learn optical knowledge.
• Effective interpersonal skills.
• Excellent organizational skills.
• Detailed oriented. Must be able to accurately transcribe words and numbers.
• Multitasking and time-management skills.
• Professional attitude and appearance.

Additional Information