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    Volt Services Group
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IT Technician

Nevada, Winnemucca, 89445 Winnemucca USA

Position location: On-Site in Winnemucca, NevadaVOLT’s client is looking for a highly motivated IT Help Desk Technician to provide day-to-day technical support to users. This individual is responsible for providing hardware and software service and support to users via phone, e-mail, voice mail, IM, and in-person. Personal interactions include employees at all levels to resolve problems and implement new solutions.This is a short-term 4 week project with the potential to extend or even convert to an FTE. This project will involve assisting with deploying new workstations for a healthcare facility, troubleshooting issues and adding to a new domain. You will also be helping users with issues around email, access, MFA setup, etc.?Technical Support Specialist Skills and Qualifications:.
  • Experience with Windows/OS Management (required)
  • Active Directory Experience (required)
  • Experience with setting up and deploying new work stations and providing ongoing support. (required)
  • 2 plus years’ experience with MS Windows 7 and Windows 10 Operating Systems (desired)
  • 2 plus years’ experience with MS Office Suite (desired)
  • Problem Solving, Critical Thinking, Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing
Technician Job Duties:
  • Configures, customizes, images and deploys new/re-furbished systems hardware/software.
  • Properly escalates unresolved issues to the next level of support.
  • Tracks, routes and redirects problems to correct resources.
  • Walk customers through problem solving process.
  • Follows up with customers, provides feedback and sees problems through to resolution.
  • Utilizes excellent customer service skills and exceeds customers’ expectations.
  • Ensures proper recording, documentation and incident closure.
  • Recommends procedure modifications or improvements.
How to Apply: Click on the Apply button to apply for this job. Service Desk, Desktop Support, Desktop Specialist, Windows, Active Directory, Exchange Server, DNS, DHCP, TCP/IP, Technical Support Specialist, Information Technology Specialist, Help desk Coordinator, IT Help desk Coordinator, Help Desk Specialist, service desk techVolt is an Equal Opportunity Employer

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