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  • ID
    #22159140
  • Salary
    TBD
  • Source
    CTG
  • Date
    2021-11-03
  • Deadline
    2022-01-01
 
Full-time

Vacancy expired!

Contact Center AdministratorUnited StatesNewInformation Technology16 hours agoPost Date21204577Requisition #Apply for JobShare this JobSign Up for Job AlertsCTG is assisting a client for a Remote Contact Center Administrator!Pay Rate: $75.00/hourPosition Summary:This position will play a critical role in the growing CRM and Contact Center IT team. Responsible for executing the day-to-day IVR configuration, support, maintenance, and improvement of enterprise contact center. Ideally suited for a highly disciplined self-starter with solid collaboration & communication skills with deep knowledge of cloud based contact center solutions and Salesforce administration.Essential Job Responsibilities/Qualifications:Strong Contact Center and Salesforce Admin experience with demonstrated experience in: End user support and training , Set up and management of IVR campaigns, Management of user skills for skill-based routing, Creating and maintaining reports and dashboards

Assist with the full development lifecycle from technical design to development, testing, and deployment

Collaborate & communicate effectively with internal product team, business sponsor, executives, vendors, and stakeholders

Assist with administration of our integrated Call Center IVR and Salesforce CRM

Produce technical documentation as required Provide end user support to the Salesforce & Contact Center environment

Individual must be a confident team player who is able to collaborate well with others

Ideal candidate will thrive in a fast-paced environment with the ability to manage competing priorities

Education / Certification / Special Skills: Experience with Five9 or RingCentral

BS in Computer Science or similar technical discipline

Minimum 1 year total professional experience as a Salesforce Administrator working with Sales/Service Cloud Lighting

Salesforce Administrator certification is preferred

Experience with JIRA highly desired

Proficient in MS Office Suite – PowerPoint, Excel, Word, Visio

For immediate consideration please email rebecca.olan@ctg.comCTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.Additional Information Job Function: Customer Support

Education Level: Associate's Degree/College Diploma (±13 years)

Work Remote: Yes

Travel: No

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