ID
#41248664
Job type
Contract
Salary
Competitive
Source
Kforce Technology Staffing
Date
2022-05-19
Deadline
2022-07-18

Senior IT Support Specialist

Nevada, Las vegas, 89128

Contract

Vacancy expired!

RESPONSIBILITIES:A Kforce client is seeking to hire a Senior IT Support Specialist in Las Vegas, Nevada (NV).

Responsibilities include: A Senior IT Support Specialist will install, diagnose, repair, maintain, upgrade, deploy all PC hardware, and equipment to ensure optimal workstation performance Act as escalation for technical issues The Senior IT Support Specialist will act as a liaison between operations, engineering, service desk technicians, and end users Remotely troubleshoot incidents using technical and investigative procedures to provide a resolution for end users Maintain appropriate stockroom level by adhering to procurement and asset inventory process A Senior IT Support Specialist will act as a mentor to and junior staff Maintains best practices regarding incident, request, and problem management Complete ticket logging, classification, categorization correctly, and efficiently Follow and maintain quality control processes to ensure proper procedures are defined and being followed A Senior IT Support Specialist will work SME for areas deemed critical by the regional manager and provides technical guidance to all parties Train users and communicate on how to use technology equipment and provide process documentation providing the best customer service Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required Evaluates decisions through the eyes of the customer; Builds strong customer relationships and creates processes with customer viewpoint

REQUIREMENTS: High School diploma or GED equivalent 3+ years of technical support experience Ability to interface effectively with end users and C-level staff - customer service attitude and positivity Microsoft Office experience Demonstrate strong IT trouble shooting and technical skills related to end user computing (PCs, MACs, Smartphones, Windows, Microsoft apps etc.) and solid understanding of networking Excellent knowledge of Windows operating systems Excellent verbal and written communication skills Exhibit strong customer service, collaboration, and communication skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Vacancy expired!

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